Business Administrator

Infotrust; Manila; On-site; PHP 279,000 - 502,000; Full time

Job summary

Infotrust in Manila, Philippines is seeking a Business Administrator to support across multiple systems, including recording, updating and maintenance of cloud-based systems (i.e., Microsoft Dynamics), and to coordinate IMACs and progress orders through to invoicing while assisting the wider team with day-to-day administrative tasks.

The role emphasizes Sales Administration, Order Processing, Customer Experience and Data Maintenance, with duties ranging from creating quotes and renewing

Qualifications

• Previous experience in an administration assistant or business support role within a commercial environment.
• Ability to drive project-based work and to manage tasks, schedules, deliverables, budget and project risk.
• Proficiency in Microsoft Office applications including Excel, Word, PowerPoint and Outlook.
• Experience with cloud-based systems such as Microsoft Dynamics and Service Now is advantageous.

Responsibilities

• Sales Administration: create quotes, chase vendors, process renewals and manage shared mailboxes.
• Order Processing: raise internal POs, verify documents, coordinate with sales, customers and vendors.
• Customer Experience: manage inbound mail, update client databases, handle cancellations with suppliers.
• Data Maintenance: ensure Contacts and Accounts are accurately recorded and maintained.

Job description

Business Administrator

Manila, Philippines Home Careers Business Administrator

Working across multiple systems, your role will see you provide a wide range of business support services, including recording, updating & maintenance of cloud-based systems (i.e., Microsoft Dynamics), generating & coordinating IMACs and effectively progressing orders that are received through to invoicing and supporting the wider team with day-to-day administrative tasks.

Responsibilities

Sales Administration

• Supporting daily sales requirements within the quote to cash process (creating Dynamics records, chasing vendor etc.)


• Creating quotes for the sales team


• Requesting quotes from vendors


• Assist with the processing of renewals (creating quotes and monitoring renewal mailbox)


• Assist with vendor / customer correspondence by monitoring the shared delivery mailbox


• Submit deal registrations to vendors

Order Processing

• Processing orders with vendors, reviewing and verifying relevant documents specific to the order


• Raising internal PO’s and communicating them to accounts


• Manage the order process at each stage with sales rep, customers, and vendors


• Ensuring orders are accurately processed in a timely manner


• Confirming services have been correctly provisioned with vendor – chasing up any overdue orders

Customer Experience

• Outlook In-Box Management - Checking and maintaining shared mailboxes and personal inbox ensuring any items that require attention are effectively responded to.


• Client database management


• Process cancellation requests and communicate them effectively to suppliers and our internal accounts team to confirm termination of clients.

Data Maintenance

• Ensure Contacts and Accounts are accurately recorded


• Maintain Account & Opportunity ownership


• Maintain files and record management


• Data entry


• Perform other duties and responsibilities as required

Key Experience & Capabilities

• Previous experience in an administration assistant or business support role within a commercial environment


• Prior experience in a project support position


• Ability to drive project-based work and to manage tasks, schedules, deliverables, budget and project risk


• You have prior technical experience, ideally with knowledge and understanding of the Microsoft Dynamics and Service Now platform, eco-system, and best practices


• Proficiency in the use of the Microsoft Suite including Excel, Word, PowerPoint, and Outlook


• Proven track record of compliance with policies and procedures


• Strong commercial acumen as well as financial and analytical skills

Personal Attributes

• Excellent communication skills at all levels - you will be required to liaise the management team, and internal staff at all levels


• Ability to take initiative and be pro-active


• A self-starter who can manage multiple tasks effectively within time constraints


• An analytical ability with high attention to detail


• Excellent problem solving and decision-making skills


• Exceptionally well organized


• A fast learner that enjoys learning new software, systems, and processes