CRM Specialist (GD - 12042025 - FTCRMS)

Rippedboxstation; Manila; On-site; PHP 300,000 - 550,000; Full time

Job summary

Rippedboxstation seeks a CRM Specialist to manage and optimize the company’s CRM system, with a focus on Zoho, HubSpot, Salesforce, or Pipedrive. You will design automated workflows, integrate tools via APIs, and collaborate with Sales, Marketing, and Operations to boost CRM adoption and data quality.

The role requires a Bachelor’s degree and 2+ years in CRM platforms, with strong data mapping, reporting, and documentation skills. UK-time schedule; 40 hours/week.

Qualifications

• Bachelor's degree in Information Systems, Computer Science or related field.
• 2+ years of experience working with CRM platforms (Zoho, HubSpot, Salesforce, Pipedrive).
• Proven experience in API integration and workflow automation.
• Strong understanding of data mapping and system connectivity.
• Experience improving CRM usage and adoption for sales/marketing/customer success.
• Experience managing CRM reporting, dashboards and data analytics.
• Strong problem solving, communication and documentation skills.

Responsibilities

• Manage and maintain the company’s CRM system (Zoho or equivalent).
• Design, build and optimize automated workflows and data pipelines within the CRM.
• Configure CRM modules, fields, dashboards and reports to meet business needs.
• Integrate external tools via APIs and connectors (Zapier, Make, native integrations).
• Collaborate with sales, marketing, and operations to improve CRM usage.
• Ensure CRM data integrity, accuracy and compliance with policies.
• Identify and implement process improvements for better client and team experience.
• Provide user training, documentation and ongoing system support.

Skills

CRM workflow design

API integration

Data mapping

Data analytics

Cross-functional collaboration

Documentation

Problem-solving

Communication

Education

Bachelor’s degree in Information Systems

Bachelor’s degree in Computer Science

Bachelor’s degree in Business

Tools

Zoho CRM

HubSpot

Salesforce

Pipedrive

Zapier

Make

Job description

About the job CRM Specialist (GD - 12042025 - FTCRMS)

Position: CRM Specialist

Number of hours: 40 hours/week
Schedule: UK Timezone

Tasks required:

Manage and maintain the company’s CRM system (preferably Zoho CRM or equivalent).

Design, build, and optimize automated workflows and data pipelines within the CRM.

Configure and customize CRM modules, fields, dashboards, and reports to meet business needs.

Integrate external tools and platforms using APIs and third-party connectors (e.g., Zapier, Make, or native integrations).

Collaborate with sales, marketing, and operations teams to improve CRM usage and adoption.

Ensure CRM data integrity, accuracy, and compliance with internal policies.

Identify and implement process improvements for better client and team experience.

Provide user training, documentation, and ongoing system support.

Requirements:

Bachelor’s degree in Information Systems, Computer Science, Business, or related field.

2+ years of experience working with CRM platforms (Zoho CRM, HubSpot, Salesforce, Pipedrive, etc.).

Proven experience in API integration and workflow automation.

Solid understanding of data structures, mapping, and system connectivity.

Experience supporting sales, marketing, or customer success functions through CRM enhancements.

Experience managing CRM reporting, dashboards, and data analytics.

Strong problem-solving, communication, and documentation skills.