CRM & Business Analytics Manager

B. Braun Ltd; Taguig; On-site; PHP 180,000 - 280,000; Full time

Benefits offered by this job

Group Term Life Insurance

Medical and Optical Reimbursement

Provision of company laptop/iPad

Maternity assistance

Training and development programs

Team-building events

Job summary

B. Braun Philippines seeks a Manager – CRM & Business Analytics to lead CRM platform administration, data governance, and analytics to drive data-driven decisions for the regional commercial teams.

You will design and build Power BI dashboards, integrate CRM with SAP and ERP data, and mentor colleagues to strengthen analytical capabilities across the organization.

Qualifications

• Minimum 5 years of experience in Sales Force Effectiveness, CRM Management or business analytics.
• Experience in CRM administration including system management, user support and data governance.
• Proficiency in developing dashboards and reports using Power BI or similar platform.
• Experience in integrating data from CRM, SAP and ERP sources using SQL or similar.

Responsibilities

• Oversee CRM platform administration, data accuracy, integrity and security across records.
• Develop CRM governance, guidelines and best practices for adoption and usage.
• Deliver training and support to promote CRM benefits to the commercial team.
• Design, build and optimize Power BI dashboards and reports using CRM, SAP and other data sources.

Skills

CRM Management

Power BI

Salesforce

Data governance

SQL

Stakeholder management

Tools

Power BI

Salesforce

SAP

SQL

Job description

Are you passionate about CRM and Business Analytics and its' processes? If so, this opportunity could be for you! Join us at B. Braun, a leader in the medical devices industry, where your skills and experience will be recognized and celebrated. Take the next step in your career with us and help shape the future of healthcare!

As a Manager – CRM & Business Analytics at B.Braun, you will play a key role in supporting the effectiveness of the commercial organization by managing the CRM platform and business analysis databases, developing and implementing CRM strategies, and utilizing data modeling tools and techniques to generate actionable business insights. These insights enable data‑driven decision making that enhances business performance. You will also ensure that the CRM system is effectively maintained and leveraged, while also driving continuous improvement through analytics, strategy execution, and collaboration with regional teams.

Your Key Responsibilities:

• Oversee the administration, utilization, and maintenance of the CRM platform, ensure data accuracy, integrity, and security across all records
• Monitor system performance and recommend enhancements to improve efficiency
• Develop CRM local governance, guidelines and best practices to ensure consistent adoption and usage
• Deliver training and support to promote effective usage and awareness of CRM’s operational benefits to the commercial team

Business Analytics and Insights

• Generate actionable insights by integrating and analyzing CRM data alongside SAP and other business data sources
• Design, build and optimize Power BI dashboards and reports using CRM, SAP and other business data sources for effective performance monitoring and analysis
• Recommend and implement data integration solutions using SQL and other technologies to consolidate data from CRM, SAP and other business data sources

Innovation and Continuous Improvement

• Stay updated on emerging technologies, industry trends, and evolving best practices in CRM Operational Excellence and Business Analytics
• Identify opportunities for innovation and process improvement to enhance commercial effectiveness
• Implement new tools, techniques, and methodologies that strengthen the organization’s competitive edge

Stakeholder Management and Leadership

• Build and maintain strong relationships with internal and external stakeholders
• Coach and mentor colleagues to build analytical capability and foster collaboration
• Lead multi‑stakeholder projects in a matrix environment, ensuring alignment, accountability, and successful execution of strategic initiatives

Collaboration and Best Practice Sharing

• Actively liaise with APAC CRM and Commercial Excellence teams to share and adopt best practices
• Represent the Philippines in regional forums and ensure alignment with global strategies
• Adapt and localize regional methodologies to local needs while maintaining consistency with broader organizational goals
• Facilitate knowledge transfer and encourage collaboration across teams

What you will bring to the team:

• Minimum 5 years of experience in Sales Force Effectiveness, CRM Management or business analytics
• Experience in CRM administration including system management, user support and data governance
• Proficiency in developing dashboards and reports using Power BI or similar platform
• Strong experience in business analytics including data analysis, performance monitoring and generating actionable insights to support the business
• Experience in working with CRM Systems (Salesforce or similar) and ERP systems such as SAP and integrating data from multiple sources using SQL or similar
• Preferably within pharmaceutical or healthcare industry with proven success record
• Strong stakeholder management and communication skills with ability to translate business requirements into analytical solutions and recommendations
• Ability to influence cross-functional teams in a matrix environment and coordinate multi-stakeholder projects

What sets B. Braun apart?

B. Braun is dedicated to protecting and improving global health. Established in the Philippines in 1985, it leverages over 185 years of innovation from its parent company, B. Braun Melsungen AG, which operates in 64+ countries. Initially focused on sutures and disposables, B. Braun Philippines has grown over 39 years to employ more than 800 sales and service professionals.

We now offer advanced dialysis treatments and a broad range of healthcare solutions, including infusion devices, surgical instruments, sutures, regional anaesthesia, haemodialysis machines, disposables, value‑added drugs, and clinical nutrition, delivering comprehensive patient care across the country.

What can we offer you?

• Group Term Life Insurance
• Medical and Optical Reimbursement
• Provision of company laptop/iPad
• Maternity assistance
• Training and development programs
• Engage in fun activities and team‑building events

We appreciate different perspectives, thoughts, experiences and backgrounds. By strengthening an appreciative, inclusive, respectful and equal working environment, we create a culture in which all our employees feel free to be who they are.

To find out more about our commitment to diversity click here

Check us out on Social Media!

To find out more about B. Braun Philippines here

Employees at B. Braun are driven by one common vision – to protect and improve the health of people around the world. Every minute, somewhere around the world, a B. Braun product or service is being used by a patient to recover from illness or a doctor to save someone’s life. This knowledge breathes life into our work every day and motivates us to continually improve our solutions by working closely with medical practitioners and partners in constructive dialogue.

Employees at B. Braun are driven by one common vision – to protect and improve the health of people around the world. Every minute, somewhere around the world, a B. Braun product or service is being used by a patient to recover from illness or a doctor to save someone’s life. This knowledge breathes life into our work every day and motivates us to continually improve our solutions by working closely with medical practitioners and partners in constructive dialogue.