CRM Analytics Analyst (Lifecycle Management) Hybrid

Create Synergies Inc.; Taguig; Hybrid; PHP 600,000 - 900,000; Full time

Job summary

Create Synergies Inc. is seeking a CRM Analytics Analyst (Lifecycle Management) to drive data-driven decisions across customer lifecycle. This role focuses on transforming raw data into actionable insights and supporting CRM strategies to improve engagement and retention.

You'll develop dashboards, reports, and analytics frameworks, partnering with stakeholders across functions. Strong SQL, Power BI, and Python skills are required, along with excellent communication to present findings to

Qualifications

• 2–3 years in analytics, BI, CRM analytics, or related functions.
• End-to-end analytics project experience preferred.
• Strong understanding of customer or business performance metrics.

Responsibilities

• Perform end-to-end analytics, including data extraction, validation, analysis, and insight generation.
• Analyze customer behavior, engagement, retention, and lifecycle performance metrics.
• Develop dashboards, reports, and visualizations to monitor CRM performance.
• Translate business requirements into analytical frameworks and actionable recommendations.
• Identify trends, opportunities, and risks through quantitative analysis.
• Partner with internal stakeholders to support data-driven CRM initiatives.
• Present findings clearly to local and expatriate stakeholders.

Skills

Analytical thinking

Stakeholder management

Communication

Critical thinking

Data storytelling

Tools

Power BI

Python

SQL

Job description

POSITION: CRM Analytics Analyst (Lifecycle Management)

Location: BGC, Taguig

Work Setup: Hybrid (3 days onsite, 2 day WFH)

Schedule: Monday to Friday | Morning Shift

Role Overview

We are looking for a CRM Analytics Analyst to support data-driven decision-making across customer lifecycle and retention initiatives. This role will be responsible for performing end-to-end analytics, transforming raw data into actionable insights, and supporting CRM strategies that improve customer engagement, retention, and overall business performance.

Key Responsibilities

• Perform end-to-end analytics, including data extraction, validation, analysis, and insight generation.
• Analyze customer behavior, engagement, retention, and lifecycle performance metrics.
• Develop dashboards, reports, and visualizations to monitor CRM performance.
• Translate business requirements into analytical frameworks and actionable recommendations.
• Identify trends, opportunities, and risks through quantitative analysis.
• Partner with internal stakeholders to support data-driven CRM initiatives.
• Present findings clearly to local and expatriate stakeholders.

Qualifications

• Minimum 2–3 years of experience in analytics, business intelligence, CRM analytics, or related functions.
• Open to candidates from any industry.
• Experience handling end-to-end analytics projects is preferred.
• Strong understanding of customer or business performance metrics.
• Proficiency in SQL.
• Experience with Power BI.
• Working knowledge of Python.
• Strong analytical and critical thinking skills.
• Excellent communication and stakeholder management skills.