CRM Data Analyst

Create Synergies Inc.; Taguig; On-site; PHP 420,000 - 660,000; Full time

Job summary

Create Synergies Inc. in Taguig is seeking a CRM Data Analyst to drive data-informed improvements for customer engagement and business performance. You will analyze customer data, optimize CRM strategies, and collaborate with Marketing, Sales, and IT to support growth.

The role is on-site in Taguig with a Monday to Friday schedule, requiring strong analytical skills and experience with CRM platforms to deliver actionable insights and improvements across campaigns and processes.

Qualifications

• Bachelor's degree in Business, Information Technology, Computer Science, Statistics, or a related field.
• Minimum of 2 years of experience in CRM, data analytics, or a similar analytical role.
• Experience working with online or digital products.
• Knowledge of SQL, Python, R, or other programming languages.
• Strong analytical and problem-solving skills.
• Experience with CRM platforms is an advantage.

Responsibilities

• Analyze customer data to identify trends, behaviors, and business opportunities.
• Develop CRM strategies to improve customer acquisition, engagement, retention, and cross-selling.
• Create customer segments for targeted marketing campaigns.
• Monitor CRM campaign performance and recommend improvements.
• Maintain data quality and accuracy within CRM systems.
• Collaborate with cross-functional teams to improve customer experience.
• Identify opportunities for automation and process improvement.
• Ensure compliance with data privacy regulations and company policies.

Skills

SQL

Python

R

Education

Bachelor's degree in Business, Information Technology, Computer Science, Statistics, or a related field

Tools

CRM platforms

Job description

About The Role

We are looking for a CRM Data Analyst to help improve customer engagement and business performance through data-driven insights. You will analyze customer data, optimize CRM strategies, and work closely with Marketing, Sales, and IT teams to support business growth.

Location

Taguig

Work Set-up

On-site

Work Schedule

Monday to Friday

Key Responsibilities

• Analyze customer data to identify trends, behaviors, and business opportunities.
• Develop CRM strategies to improve customer acquisition, engagement, retention, and cross-selling.
• Create customer segments for targeted marketing campaigns.
• Monitor CRM campaign performance and recommend improvements.
• Maintain data quality and accuracy within CRM systems.
• Collaborate with cross-functional teams to improve customer experience.
• Identify opportunities for automation and process improvement.
• Ensure compliance with data privacy regulations and company policies.

Qualifications

• Bachelor's degree in Business, Information Technology, Computer Science, Statistics, or a related field.
• Minimum of 2 years of experience in CRM, data analytics, or a similar analytical role.
• Experience working with online or digital products.
• Knowledge of SQL, Python, R, or other programming languages.
• Strong analytical and problem-solving skills.
• Experience with CRM platforms is an advantage.