Crewing Assistant

Rayomar Management, Inc.; Makati; On-site; PHP 391,000 - 614,000; Full time

Job summary

Rayomar Management, Inc. is looking for a proactive Seafarer Coordination Specialist to serve as the main point of contact between the company and the seafarers. You will collate crew documentation, ensure compliance, and encode data into the company database for timely dispatch.

You will arrange training, uniforms, and other logistics, attend to principal queries, and participate in welfare programs and planning meetings, while upholding QMS, OSH, and data privacy policies.

Responsibilities

• Serve as the main point of contact and coordinator between the company and the seafarer.
• Coordinate with seafarers to collate all crew documentation and verify compliance and validity in accordance with statutory, flag state, MLC 2006, and principal requirements.
• Ensure that the documentation of all seafarers is correct, valid, and accurately encoded into the company’s database in a timely manner.
• Systematically prepare and process all crew for timely dispatch in accordance with the advance crew rotation plan, in coordination with the seafarer, vessel, principal, and third parties.
• Ensure compliance with the company’s QMS, OSH, and data privacy policies and procedures.
• Arrange seafarer training courses, uniforms, and other special logistical requirements with external parties in accordance with principal requirements.
• Promptly attend to queries and requirements from the principal as part of customer service and satisfaction responsibilities.
• Conduct debriefing of all off-signing crew to check for expiring documentation, review performance appraisals, training recommendations, rehire ability status, and provide guidance and career counseling.
• Ensure that all seafarer training requirements are complied with in accordance with the principal’s expectations and requirements.
• Actively participate in the company’s welfare programs.
• Participate in regularly scheduled coordination meetings and planning sessions.
• Provide feedback and suggestions to management for the improvement of processes.
• Ensure compliance with the company’s policies and Code of Conduct.
• Perform other work-related tasks that may be assigned from time to time by management.

Skills

Coordination

Documentation

Customer service

Data entry

Tools

Database software

Job description

Specific Duties & Responsibilities:

• Serve as the main point of contact and coordinator between the company and the seafarer.
• Coordinate with seafarers to collate all crew documentation and verify compliance and validity in accordance with statutory, flag state, MLC 2006, and principal requirements.
• Ensure that the documentation of all seafarers is correct, valid, and accurately encoded into the company’s database in a timely manner.
• Systematically prepare and process all crew for timely dispatch in accordance with the advance crew rotation plan, in coordination with the seafarer, vessel, principal, and third parties.
• Ensure compliance with the company’s QMS, OSH, and data privacy policies and procedures.
• Arrange seafarer training courses, uniforms, and other special logistical requirements with external parties in accordance with principal requirements.
• Promptly attend to queries and requirements from the principal as part of customer service and satisfaction responsibilities.
• Conduct debriefing of all off-signing crew to check for expiring documentation, review performance appraisals, training recommendations, rehire ability status, and provide guidance and career counseling.
• Ensure that all seafarer training requirements are complied with in accordance with the principal’s expectations and requirements.
• Actively participate in the company’s welfare programs.
• Participate in regularly scheduled coordination meetings and planning sessions.
• Provide feedback and suggestions to management for the improvement of processes.
• Ensure compliance with the company’s policies and Code of Conduct.
• Perform other work-related tasks that may be assigned from time to time by management.

LOCATION: Pasay City