Crew Experience & Digital Engagement Lead

MSC Crewing Services Philippines, Inc.; Parañaque; On-site; PHP 502,000 - 725,000; Full time

Job summary

MSC Crewing Services Philippines, Inc. in Metro Manila seeks a Digital Media and Crew Engagement Officer to strengthen the crew experience by ensuring crew are informed, engaged, supported, and connected throughout their relationship with the company.

You will coordinate crew-facing communications, engagement initiatives, digital channels, and cross-functional activities to translate updates into clear, timely communications.

Qualifications

• Bachelor’s degree in Communications, Marketing, HR, Business, Hospitality, or related field.
• Experience in communications, crew or employee engagement, customer experience, marketing, HR, or related function.
• Experience in maritime, crewing, hospitality, travel, or service industry is advantageous.
• Experience in digital communications or social media is preferred.
• Excellent written and verbal communication and the ability to translate operational information clearly.
• Strong interpersonal, organisational, coordination, and problem-solving skills.
• Proficiency in Microsoft 365 and common digital communication platforms.
• Familiarity with social media management and content creation tools.

Responsibilities

• Develop and implement initiatives that strengthen crew engagement and sense of belonging.
• Improve crew experience across touchpoints from recruitment to post-contract engagement.
• Coordinate crew engagement activities, campaigns, and events.
• Gather feedback, identify themes, and recommend improvements.
• Serve as central point for crew-facing communications across the organisation.
• Translate updates into clear, practical communications.

Skills

Excellent written and verbal comms

Interpersonal and coordination skills

Problem-solving skills

Translate complex info into clear msgs

Education

Bachelor’s degree in Communications, Marketing, Human Resources, Business, Hospitality, or related field

Job description

MSC Crewing Services Philippines, Inc. in Metro Manila seeks a Digital Media and Crew Engagement Officer to strengthen the crew experience by ensuring crew are informed, engaged, supported, and connected throughout their relationship with the company.

You will coordinate crew-facing communications, engagement initiatives, digital channels, and cross-functional activities to translate updates into clear, timely communications.