Crew Assist Agent

FMSS Solutions; Philippines; On-site; PHP 350,000 - 480,000; Full time

Job summary

FMSS Solutions in the Philippines is seeking a Crew Coordination Officer to provide 24/7 support to crew for urgent travel and welfare concerns. You will liaise with manning offices, travel agencies, and port agents to ensure seamless offboarding and timely resolutions.

The role requires experience in airline ticketing or crew coordination and the ability to work rotating shifts, including nights, weekends, and holidays.

Qualifications

• Experience in airline ticketing or crew coordination preferred.
• Strong communication and problem-solving skills, especially under pressure.
• Ability to work rotating shifts, including nights, weekends, and holidays.

Responsibilities

• Provide 24/7 support to crew members for urgent travel and welfare concerns.
• Coordinate real-time solutions for missed flights, hotel bookings, and immigration issues.
• Handle incoming calls and emails, ensuring timely and professional responses.
• Maintain accurate records of all crew interactions and actions taken.
• Liaise with manning offices, travel agencies, and port agents for seamless crew offboarding.

Skills

Communication

Problem-solving

Pressure handling

Tools

Airline ticketing software

Job description

RESPONSIBILITIES

Provide 24/7 support to crew members for urgent travel and welfare concerns.
Coordinate real-time solutions for missed flights, hotel bookings, and immigration issues.
Handle incoming calls and emails, ensuring timely and professional responses.
Maintain accurate records of all crew interactions and actions taken.
Liaise with manning offices, travel agencies, and port agents for seamless crew offboarding.

QUALIFICATIONS

Experience in airline ticketing or crew coordination preferred.
Strong communication and problem-solving skills, especially under pressure.
Ability to work rotating shifts, including nights, weekends, and holidays.