Jr. Team Leader - 24/7

ATPI Global Travel Services Philippines Inc.; Metro Manila; On-site; PHP 600,000 - 900,000; Full time

Job summary

ATPI is seeking an experienced Jr. Team Leader – 24/7 to support the Head of Operations and oversee daily travel operations. The role demands enforcing policies, guiding consultants, and driving performance across scheduling, escalation handling, and client communications.

The ideal candidate has a bachelor’s in Travel/Tourism and at least five years in travel, with strong Amadeus GDS skills. Willingness to work 24/7 with various shifts and on-site presence is required.

Qualifications

• Bachelor’s degree in Travel/Tourism or related field preferred.
• Minimum of 5 years in airline or travel industry.
• Strong proficiency with Global Distribution Systems (GDS), especially Amadeus.

Responsibilities

• Support Head of Operations across all business aspects affecting operations.
• Enforce client policies and processes; ensure adherence and urgency in handling escalations.
• Lead team in attendance, productivity, and call handling.
• Oversee special projects, airline incentives, and strategies for incremental income.
• Provide timely client feedback to improve service and communication.

Skills

Leadership

Coaching

Quality checks

Roster management

Education

Bachelor's degree in Travel/Tourism

Tools

Amadeus GDS

Job description

ATPI is on the lookout for an experienced Jr. Team Leader - 24/7 to join our dynamic and fast-growing team.

Jr. Team Leader – 24/7 reporting to Head of Operations in the Operations Department. This role involves supporting the Head of Operations across all business aspects affecting operations, ensuring issues, feedback, and escalations are addressed and communicated with urgency. The position requires promptly enforcing leadership, leading all facets to ensure client policies and processes are followed, and strictly enforcing operational policies and procedures including attendance, productivity, and call handling.

Some of the job duties include but not limited to:

• Works closely with and supports the Head of Operations in all aspects of the business that affect operations, making sure issues, feedback, and escalations are addressed and communicated with urgency

• Promptly enforces leadership to teams and leads all facets ensuring all client policies and processes are being followed by consultants

• Strictly enforces operational policies and procedures such as attendance, productivity, and call handling

• Ensures the team implements special projects, preferred airline incentives, and strategies for incremental income

• Provides promptly all client feedback and comments to Head of Operations to devise ways for improvement and communication with clients

• Supports Crisis Management for any untoward incidents pertaining to airline booking, reports formally and promptly to Head of Operations, and assists in ensuring ARMS is updated and monitored until the case is closed

• Conducts huddle sessions, training, and coaching to ensure team member performance is on track and recommends developmental training needs

• Guides and assists members and conducts quality checks to ensure 100% service standards

• Leads performance of all Operations administrative functions such as working on staff rosters and endorsements and initial handling of member concerns

Candidates must possess:

• Bachelor's degree in Travel/Tourism or any related courses is preferred

• At least 5 years' experience in an airline or travel industry

• High proficiency with Global Distribution Systems (GDS), specifically Amadeus.

Candidates must be open to work on 24/7 operational schedule, with rotations for the Morning, Mid, and After Office Hours Shift, and/or Weekends shift, holidays, and onsite.

Marine or Corporate Travel and International Booking experiences are required.

What are you waiting for? Looking forward to have you onboard!