Credit Support Specialist - Customer Experience

Vault Outsourcing OPC; Makati; On-site; PHP 180,000 - 360,000; Full time

Job summary

Vault Outsourcing OPC is seeking a Credit Support Officer for a 6-month contract at our Makati location in the Philippines. The role requires strong customer service, communication, and problem-solving skills to handle multi-channel interactions, update records, and resolve escalated issues.

The candidate should be able to work autonomously, adapt to changes, and contribute to process improvements while maintaining high integrity and organization.

Qualifications

• University degree preferred.
• Strong written and verbal communication.
• Ability to handle pressure and manage expectations.

Responsibilities

• Provide best-in-class customer experience across channels.
• Update customer records after interactions.
• Handle escalated calls and resolve complex issues.
• Share knowledge with Operations and stakeholders.
• Identify process gaps and propose improvements.
• Drive efficiency and accuracy of processes.
• Meet team and individual performance targets.

Skills

Customer service

Communication

Problem solving

Adaptability

Process improvement

Autonomous

Integrity

Organized

Regulatory knowledge

Education

University degree

Tools

CRM

Job description

Vault Outsourcing OPC is seeking a Credit Support Officer for a 6-month contract at our Makati location in the Philippines. The role requires strong customer service, communication, and problem-solving skills to handle multi-channel interactions, update records, and resolve escalated issues.

The candidate should be able to work autonomously, adapt to changes, and contribute to process improvements while maintaining high integrity and organization.