Payments Support Specialist - B2B Onboarding

Vault Outsourcing OPC; Makati; On-site; PHP 300,000 - 560,000; Full time

Job summary

Vault Outsourcing OPC is seeking a Customer Support Agent in Manila to handle frontline customer inquiries via phone and email. You will support onboarding, resolve payment-related questions, and liaise with internal teams as needed.

The role emphasizes problem-solving, accuracy, and professional communication while contributing to the continuous rollout of new products and features for customers.

Qualifications

• Experience in customer service within the Financial Services industry.
• Phone-based support experience, preferably B2B for small businesses.
• Familiar with CRM systems (Salesforce or Zendesk).

Responsibilities

• Handle inbound/outbound calls and emails, including onboarding and support tasks.
• Roll out new products with ongoing learning and improvements.
• Assist with payments-related support and conversion improvements.
• Triage requests and coordinate with internal teams and vendors.
• Maintain knowledge base and process documentation.

Skills

Customer service

Phone-based support

CRM (Salesforce / Zendesk)

Financial services

Communication

Attention to detail

Time management

Stakeholder management

Tools

Salesforce

Zendesk

Job description

Vault Outsourcing OPC is seeking a Customer Support Agent in Manila to handle frontline customer inquiries via phone and email. You will support onboarding, resolve payment-related questions, and liaise with internal teams as needed.

The role emphasizes problem-solving, accuracy, and professional communication while contributing to the continuous rollout of new products and features for customers.