Insurance Admin | Client Services & Claims Support

Vault Outsourcing OPC; Muntinlupa; On-site; PHP 240,000 - 320,000; Full time

Benefits offered by this job

HMO + paid time off

Competitive salary package

Supportive leadership

Job summary

Vault Outsourcing OPC is seeking an Insurance Administrative Assistant in Metro Manila to support Account Executives with new accounts and servicing existing General Insurance policies. You will handle client inquiries, process policies, invoices, and claims data, and maintain accurate records.

The ideal candidate will have strong organizational and communication skills, proficiency in office software, and a basic understanding of insurance procedures.

Qualifications

• Strong organizational skills to manage multiple tasks efficiently.
• Clear written and verbal communication with clients and colleagues.
• High attention to detail for accurate data entry and documentation.
• Customer service orientation with a friendly, helpful attitude.
• Proficient in standard office software; ability to learn insurance-specific systems.
• Ability to handle sensitive information with confidentiality.
• Collaborative team player with a positive work mindset.
• Adaptable to evolving insurance regulations and processes.
• Basic understanding of insurance policies and procedures is a plus.

Responsibilities

• Provide service to existing clients through broking system processing, invoicing, processing quotes and policy transactions via online platforms, and general broking.
• Handle communications from clients, addressing inquiries and providing basic information about policies and procedures.
• Assist in processing of existing and new insurance policies, including gathering required information and documentation.
• Input and update customer information, policy details, and claims data into the company's database.
• Maintain organized and up-to-date records of policies, claims, and other important documents.
• Assist in processing premium payments and maintain accurate billing records.
• Aid in processing of insurance claims by gathering necessary information and documentation from clients.
• Support claims lodgement, progression, and resolution involving liaison with underwriters.
• Respond to enquiries from existing and potential clients.

Skills

Organizational skills

Communication

Attention to detail

Customer service

Computer proficiency

Confidentiality

Teamwork

Adaptability

Knowledge of insurance

Tools

Microsoft Office

Excel

Job description

Vault Outsourcing OPC is seeking an Insurance Administrative Assistant in Metro Manila to support Account Executives with new accounts and servicing existing General Insurance policies. You will handle client inquiries, process policies, invoices, and claims data, and maintain accurate records.

The ideal candidate will have strong organizational and communication skills, proficiency in office software, and a basic understanding of insurance procedures.