Credit & Collection Specialist/Officer

Unison Solutions Delivery, Inc.; Pasig; On-site; PHP 420,000 - 660,000; Full time

Job summary

Unison Solutions Delivery, Inc. in Pasig, Philippines is seeking a Credit & Collection Officer to monitor accounts receivable, follow up on balances, and support cash flow objectives.

The role requires a Bachelor's degree in accounting-related fields and 2–3 years of experience in credit & collection or AR, with strong analytical and negotiation skills and proficiency in Excel and accounting systems.

Qualifications

• Bachelor’s degree in Accountancy, Accounting Technology, Financial Management, Business Administration, or related field.
• At least 2–3 years of experience in Credit & Collection, Accounts Receivable, or related accounting functions.
• Knowledge of credit evaluation and collection procedures.
• Strong analytical and problem-solving skills.
• Excellent communication and negotiation skills.
• Good interpersonal and customer service skills.
• Proficient in Microsoft Excel, Word, and accounting systems.
• Strong organizational and time-management skills.
• Highly detail-oriented with a strong commitment to accuracy.
• Ability to work under pressure, meet deadlines, and achieve collection targets.

Responsibilities

• Monitor customer accounts and aging of Accounts Receivable (AR).
• Prepare and send Statements of Account (SOA), collection letters, reminders, and demand notices.
• Follow up outstanding accounts through phone calls, emails, and customer visits when necessary.
• Maintain regular communication with customers regarding payment schedules and outstanding balances.
• Prepare daily, weekly, and monthly collection reports.
• Maintain accurate and updated records of collections, payment schedules, and customer communications.
• Reconcile customer accounts and coordinate the resolution of billing and payment discrepancies.
• Assist in preparing collection forecasts and cash collection schedules.
• Support credit evaluation and collection procedures as needed.
• Work closely with internal departments to resolve account and billing concerns.
• Help achieve collection targets while maintaining professional and positive customer relationships.

Skills

Detail-oriented

Organized

Analytical

Communication skills

Negotiation

Interpersonal skills

Time management

Problem-solving

Education

Bachelor’s Degree in Accountancy / related fields

Tools

Microsoft Excel

Microsoft Word

Accounting systems

Job description

We are looking for a Credit & Collection Officer who is detail-oriented, organized, analytical, and confident in communicating with customers. The successful candidate will be responsible for monitoring accounts receivable, following up outstanding balances, maintaining accurate collection records, and supporting the company’s cash flow objectives.

What you'll do:

• Monitor customer accounts and aging of Accounts Receivable (AR).

• Prepare and send Statements of Account (SOA), collection letters, reminders, and demand notices.

• Follow up outstanding accounts through phone calls, emails, and customer visits when necessary.

• Maintain regular communication with customers regarding payment schedules and outstanding balances.

• Prepare daily, weekly, and monthly collection reports.

• Maintain accurate and updated records of collections, payment schedules, and customer communications.

• Reconcile customer accounts and coordinate the resolution of billing and payment discrepancies.

• Assist in preparing collection forecasts and cash collection schedules.

• Support credit evaluation and collection procedures as needed.

• Work closely with internal departments to resolve account and billing concerns.

• Help achieve collection targets while maintaining professional and positive customer relationships.

What we're looking for:

• Bachelor’s Degree in Accountancy, Accounting Technology, Financial Management, Business Administration, or a related course.

• At least 2–3 years of experience in Credit & Collection, Accounts Receivable, or related accounting functions.

• Knowledge of credit evaluation and collection procedures.

• Strong analytical and problem-solving skills.

• Excellent communication and negotiation skills.

• Good interpersonal and customer service skills.

• Proficient in Microsoft Excel, Word, and accounting systems.

• Strong organizational and time-management skills.

• Highly detail-oriented with a strong commitment to accuracy.

• Ability to work under pressure, meet deadlines, and achieve collection targets.