Credit and Collection Supervisor

ALFA All Food Asia, Inc.; Mandaue; On-site; PHP 600,000 - 840,000; Full time

Job summary

ALFA All Food Asia, Inc. is seeking a Collection & Credit Supervisor in the Philippines to oversee the collection team and ensure timely payments. You will coordinate with Sales and Accounting, monitor aging reports, and implement effective strategies to improve cash flow.

The role requires 2–3 years in credit and collections, preferably with supervisory experience, and a strong foundation in accounts receivable management. Proficiency in Excel and MS Office is essential.

Qualifications

• Bachelor's degree in Accounting, Finance, Business Administration, or a related field.
• 2–3 years of experience in credit and collection, preferably with supervisory experience.
• Experience in trading, distribution, FMCG, or a similar industry is an advantage.
• Strong understanding of accounts receivable, aging reports, credit terms, and collection processes.
• Excellent communication, negotiation, and customer relationship skills.
• Strong analytical and problem-solving abilities.
• Highly organized and detail-oriented.
• Able to handle difficult customer situations professionally.
• Proficient in Microsoft Excel and MS Office applications.

Responsibilities

• Supervise and monitor the daily activities and performance of the Collection team.
• Develop and implement effective collection strategies to ensure timely payment of accounts.
• Monitor customer accounts, outstanding balances, aging of receivables, and overdue invoices.
• Review and follow up on past-due accounts and ensure appropriate collection actions are taken.
• Coordinate with Sales and Accounting regarding customer balances, credit concerns, disputes, and payment arrangements.
• Communicate with customers regarding outstanding balances, payment schedules, and collection concerns.
• Review and validate collection reports and ensure accurate and timely submission of required reports.
• Monitor collection targets and KPIs and provide regular performance updates to management.
• Assist in evaluating customer creditworthiness and recommend appropriate credit limits and payment terms.
• Ensure proper documentation of collection activities, customer commitments, and payment arrangements.
• Escalate long-overdue or high-risk accounts to management and recommend appropriate actions.
• Assist in resolving billing, invoice, and account reconciliation issues that may affect collection.
• Conduct regular coaching and performance monitoring of collection personnel.
• Ensure compliance with company credit and collection policies and procedures.
• Perform other related duties that may be assigned by management.

Skills

Communication

Negotiation

Customer relationship

Analytical thinking

Leadership

Detail-oriented

Field visits

Education

Bachelor's degree in Accounting, Finance, Business Administration, or a related field

Tools

Microsoft Excel

MS Office

Job description

About the Role

We are looking for a Collection & Credit Supervisor who will be responsible for overseeing the company’s collection activities, monitoring customer accounts, and ensuring timely payment of outstanding receivables. The role will also supervise the collection team and coordinate closely with Sales, Accounting, and other departments to maintain healthy cash flow and minimize overdue accounts.

Key Responsibilities

• Supervise and monitor the daily activities and performance of the Collection team.

• Develop and implement effective collection strategies to ensure timely payment of accounts.

• Monitor customer accounts, outstanding balances, aging of receivables, and overdue invoices.

• Review and follow up on past-due accounts and ensure appropriate collection actions are taken.

• Coordinate with Sales and Accounting regarding customer balances, credit concerns, disputes, and payment arrangements.

• Communicate with customers regarding outstanding balances, payment schedules, and collection concerns.

• Review and validate collection reports and ensure accurate and timely submission of required reports.

• Monitor collection targets and KPIs and provide regular performance updates to management.

• Assist in evaluating customer creditworthiness and recommend appropriate credit limits and payment terms.

• Ensure proper documentation of collection activities, customer commitments, and payment arrangements.

• Escalate long-overdue or high-risk accounts to management and recommend appropriate actions.

• Assist in resolving billing, invoice, and account reconciliation issues that may affect collection.

• Conduct regular coaching and performance monitoring of collection personnel.

• Ensure compliance with company credit and collection policies and procedures.

• Perform other related duties that may be assigned by management.

Qualifications

• Bachelor’s degree in Accounting, Finance, Business Administration, or a related field.

• At least 2-3 years of experience in credit and collection, preferably with supervisory experience.

• Experience in trading, distribution, FMCG, or a similar industry is an advantage.

• Strong understanding of accounts receivable, aging reports, credit terms, and collection processes.

• Excellent communication, negotiation, and customer relationship skills.

• Strong analytical and problem-solving abilities.

• Highly organized and detail-oriented.

• Able to handle difficult customer situations professionally.

• Proficient in Microsoft Excel and other MS Office applications.

• Willing to conduct field visits or collection follow-ups when necessary.

• Strong leadership skills and ability to manage and motivate a team.