Credit and Collection TL

Gothong Southern Careers; Manila; On-site; PHP 700,000 - 1,000,000; Full time

Job summary

Gothong Southern Careers in Manila is seeking a Credit and Collection Team Lead to oversee billing, collections, and revenue monitoring, ensuring accuracy and timely cash flow.

The role requires at least 5 years in credit and collection with 2+ years in supervision; you will supervise the team, maintain customer records, generate A/R reports, and liaise with clients to settle balances while upholding internal controls.

Qualifications

• Bachelor’s Degree in Accounting, Finance, Business Administration, or related.
• At least 5 years of experience in credit and collection, finance, or revenue audit.
• Minimum of 2 years supervisory or team leadership experience.
• Customer Service Training; Credit and Collection Training; Revenue Audit or Financial Management Training is an advantage

Responsibilities

• Oversee daily credit and collection activities to ensure timely billing and collection of outstanding accounts.
• Monitor customer accounts and maintain accurate records of receivables and payment transactions.
• Review and post payments accurately in the system.
• Generate Accounts Receivable (A/R) reports and submit regular updates to the Finance Officer.
• Prepare and send collection reminders, statements of account, demand letters, and follow-ups to clients.
• Maintain and update customer credit information, account rates, and payment arrangements.
• Coordinate with clients professionally to negotiate payment terms and resolve overdue accounts.
• Verify and reconcile daily revenue transactions and payment records.
• Ensure accuracy of rates, billing transactions, and cash handling procedures.
• Monitor cash receipts and ensure timely and complete bank deposits.
• Review accountable forms and ensure proper usage and sequencing.
• Prepare accurate daily and monthly revenue reports for management and finance review.
• Validate online travel agency billings and commission payments.
• Assist in treasury-related activities, including petty cash monitoring and check release when necessary.
• Address customer concerns, billing disputes, and payment inquiries promptly and professionally.
• Maintain positive and professional relationships with clients while ensuring collection targets are achieved.
• Provide excellent customer service through effective communication and problem resolution.
• Ensure strict adherence to company policies, internal controls, and standard operating procedures related to credit and collection.
• Monitor the accuracy, completeness, and timeliness of financial records and reports.
• Identify process improvements to enhance collection efficiency and operational effectiveness.
• Lead, coach, and supervise the Credit and Collection team to achieve goals.
• Participate in recruitment, onboarding, orientation, and training of team members.
• Conduct performance evaluations and support employee development initiatives.
• Foster a culture of accountability, teamwork, professionalism, and continuous improvement.
• Implement disciplinary actions and recognition programs in accordance with company policies.

Skills

Leadership

Financial Analysis

Customer Service

Negotiation

Attention to Detail

Communication

Integrity

Time Management

Education

Bachelor’s Degree in Accounting, Finance, Business Administration

Tools

Microsoft Excel

Hotel management systems

Financial reporting tools

Job description

Job Summary

The Credit and Collection Team Lead is responsible for overseeing the company’s credit and collection operations, ensuring timely billing, efficient collection of receivables, and accurate revenue monitoring while maintaining strong client relationships. The role also supervises team performance, ensures compliance with internal controls and standard operating procedures, and supports overall financial accuracy and operational efficiency.

Key Responsibilities Credit and Collection Management

• Supervise and manage daily credit and collection activities to ensure timely billing and collection of outstanding accounts.
• Monitor customer accounts and maintain accurate records of receivables and payment transactions.
• Review and post payments accurately in the system.
• Generate Accounts Receivable (A/R) reports and submit regular updates to the Finance Officer.
• Prepare and send collection reminders, statements of account, demand letters, and follow-ups to clients.
• Maintain and update customer credit information, account rates, and payment arrangements.
• Coordinate with clients professionally to negotiate payment terms and resolve overdue accounts.

Revenue Audit and Financial Monitoring

• Verify and reconcile daily revenue transactions and payment records.
• Ensure accuracy of rates, billing transactions, and cash handling procedures.
• Monitor cash receipts and ensure timely and complete bank deposits.
• Review accountable forms and ensure proper usage and sequencing.
• Prepare accurate daily and monthly revenue reports for management and finance review.
• Validate online travel agency billings and commission payments.
• Assist in treasury-related activities, including petty cash monitoring and check release when necessary.

Customer Relations and Service

• Address customer concerns, billing disputes, and payment inquiries promptly and professionally.
• Maintain positive and professional relationships with clients while ensuring collection targets are achieved.
• Provide excellent customer service through effective communication and problem resolution.

Compliance and Process Improvement

• Ensure strict adherence to company policies, internal controls, and standard operating procedures related to credit and collection.
• Monitor the accuracy, completeness, and timeliness of financial records and reports.
• Identify process improvements to enhance collection efficiency and operational effectiveness.

Team Leadership and People Management

• Lead, coach, and supervise the Credit and Collection team to achieve operational goals and performance standards.
• Participate in recruitment, onboarding, orientation, and training of team members.
• Conduct performance evaluations and support employee development initiatives.
• Foster a culture of accountability, teamwork, professionalism, and continuous improvement.
• Implement disciplinary actions and recognition programs in accordance with company policies.

Qualifications Education

• Bachelor’s Degree in Accounting, Finance, Business Administration, or any related business course.

Experience

• At least 5 years of relevant experience in credit and collection, finance, or revenue audit.
• Minimum of 2 years supervisory or team leadership experience.

Training

• Customer Service Training
• Credit and Collection Training
• Revenue Audit or Financial Management Training is an advantage

Technical Skills

• Proficient in Microsoft Office Applications, particularly Excel.
• Knowledgeable in hotel management systems and financial reporting tools.
• Strong understanding of accounts receivable, billing, revenue audit, and collection procedures.

Competencies

• Leadership and People Management
• Financial and Analytical Skills
• Customer Service Orientation
• Negotiation and Problem-Solving Skills
• Attention to Detail and Accuracy
• Communication and Interpersonal Skills
• Integrity and Confidentiality
• Time Management and Organizational Skills