Credit and Collection Team Leader

GOTHONG SOUTHERN; Metro Manila; On-site; PHP 600,000 - 900,000; Full time

Job summary

Gothong Southern seeks a Credit and Collection Team Lead to supervise daily credit, billing, and accounts receivable activities in Metro Manila. You will monitor customer accounts, payments, and credit arrangements, and ensure accurate revenue reporting and timely collections.

The role requires a bachelor's degree in accounting/finance and at least five years in credit/collection with two years in leadership.

Qualifications

• Bachelor’s degree in Accounting, Finance, or related field.
• 5+ years in credit, billing, collections, or revenue audit.
• 2+ years in supervision or team leadership.
• Proficient in Microsoft Excel.

Responsibilities

• Oversee daily credit, billing, collection, and AR activities.
• Monitor accounts receivable, payments, outstanding balances, and credit terms.
• Prepare revenue and collection reports.
• Lead and develop the Credit and Collection team.

Skills

Credit & collections

Accounts receivable

Excel

Leadership

Education

Bachelor's degree in Accounting/Finance

Tools

Hotel management systems

Financial reporting tools

Microsoft Office

Job description

The Credit and Collection Team Lead oversees credit, billing, collection, and revenue monitoring activities to ensure accurate financial records, timely collections, compliance with internal controls, and excellent client service. The role also leads the Credit and Collection team and supports process improvement and operational efficiency.

Key Responsibilities

• Oversee daily credit, billing, collection, and accounts receivable activities.
• Monitor customer accounts, payments, outstanding balances, and credit arrangements.
• Prepare and review A/R, revenue, and collection reports.
• Conduct revenue reconciliation and verify billing, payment, cash handling, and deposit transactions.
• Manage collection follow-ups, statements of account, demand letters, and payment arrangements.
• Resolve billing disputes and client payment concerns professionally.
• Ensure compliance with company policies, internal controls, and SOPs.
• Monitor accountable forms, OTA billings, commission payments, petty cash, and other treasury-related activities.
• Lead, coach, and develop team members to meet performance and collection targets.
• Support recruitment, onboarding, training, performance management, and employee development.
• Identify and implement process improvements to improve collection efficiency and financial accuracy.

Qualifications

• Bachelor’s degree in Accounting, Finance, Business Administration, or a related field.
• At least 5 years of relevant experience in credit and collection, finance, or revenue audit.
• At least 2 years of supervisory or team leadership experience.
• Proficient in Microsoft Office, particularly Excel.
• Knowledge of hotel management systems and financial reporting tools is an advantage.
• Strong knowledge of accounts receivable, billing, revenue audit, and collection processes.
• Strong leadership, analytical, negotiation, communication, and problem-solving skills.
• High attention to detail, integrity, confidentiality, and customer service orientation.