CPS Performance and Rewards Senior Specialist

ing; Makati; On-site; PHP 900,000 - 1,300,000; Full time

Job summary

ING is seeking a Senior Specialist for Performance and Rewards to manage end-to-end compensation, benefits, and performance management operations in a multinational context from the Philippines. This role supports payroll activities, ensures compliance, and drives process improvements.

You will collaborate with HR, Finance, payroll vendors, and benefits providers, handling complex issues with root-cause analysis and delivering accurate enrollments and reporting.

Qualifications

• Experience in payroll, benefits, and performance management operations across the employee lifecycle.
• Strong knowledge of payroll governance, controls, and statutory compliance.
• Experience supporting international payroll operations (APAC/Europe preferred).
• Advanced Excel and payroll data analysis with reconciliation and reporting skills.

Responsibilities

• Execute end-to-end payroll, compensation, benefits, and performance management processes.
• Ensure accuracy, compliance, and governance across processes and SLAs.
• Partner with HR, Finance, payroll vendors, and benefits providers to ensure timely delivery.
• Lead resolution of payroll issues, discrepancies, and operational risks with root-cause analysis.
• Drive standardization, automation, and improvements to enhance employee experience.
• Maintain process documentation and support onboarding and knowledge transfer.

Skills

Payroll operations

Advanced Excel

Multi-country payroll

Data validation

Stakeholder management

Education

Bachelor's degree in HR/psychology/business administration or related field

Tools

Excel

Job description

CPS Performance and Rewards Senior Specialist

Help Shape a Seamless Employee Experience

Compensation, Benefits, and Performance Management go beyond programs and processes. It's about recognizing contributions, supporting employee wellbeing, and enabling people to perform at their best throughout their career journey.

Role Summary

As a Performance and Rewards Senior Specialist, you will serve as a subject matter expert responsible for managing end-to-end compensation, benefits, and performance management operations and supporting payroll activities.

• Execute, validate, and coordinate compensation, benefits, performance management, and payroll processes across the full employee lifecycle, ensuring timely and accurate delivery of enrollments, payroll transactions, terminations, reconciliations, reporting requirements, and audit-related activities.
• Ensure process accuracy, compliance, and adherence to policies, controls, requirements, governance standards, and service level agreements.
• Partner with HR, Finance, Local People Services, payroll vendors, benefits providers, and other stakeholders to ensure timely delivery, issue resolution, and service excellence.
• Lead the resolution of complex payroll issues, discrepancies, escalations, and operational risks through effective root cause analysis and corrective actions.
• Drive process standardization, efficiency improvements, automation opportunities, and service enhancements to improve employee and stakeholder experience.
• Maintain process documentation and knowledge repositories, support onboarding and knowledge transfer activities, and coach team members on BAU operations and best practices.
• Monitor KPIs, SLAs, and operational performance, facilitate stakeholder discussions, provide strategic recommendations, manage workload distribution, and proactively escal...

About the Team

You will join a collaborative team committed to delivering accurate, efficient, and employee-centric People Services solutions.

What We Are Looking For

• At least 3 to 5 years of payroll and benefits operations experience, with strong exposure to end-to- end payroll processing, compensation and benefits administration, payroll validation, reconciliations, statutory compliance, employee inquiries, and year-end activities.
• Experience supporting multi-country payroll operations, preferably across APAC, Europe, or other international regions.
• Background in Shared Services, Global Business Services (GBS), BPO, SSO, or outsourced payroll environments is highly preferred.
• Advanced Excel and payroll data analysis skills, with demonstrated ability to perform reconciliations, variance analysis, data validation, and payroll reporting.
• Solid understanding of payroll governance, internal controls, audit requirements, data privacy, and the handling of confidential employee information.
• Bachelor's degree in Human Resources, Psychology, Business Management, or a related field preferred.
• Self-directed and results-oriented, with the ability to work effectively with minimal supervision.

What We Offer

Opportunities to work in a global and collaborative environment, continuous learning, and exposure to transformation initiatives.

Don't meet every requirement?

Don't let that hold you back. Research shows that many talented candidates only apply when they meet every qualification. If this role excites you and your experience aligns with most of the requirements, we encourage you to apply.

About ING

With 65,000 employees and operations in approximately 40 countries, there is no shortage of opportunities for people with initiative who want to help people take a step ahead in life and in business. Join us. Apply today.