Country Manager, PH

Trouw Nutrition; Makati; On-site; PHP 600,000 - 900,000; Full time

Job summary

Trouw Nutrition in Makati, Philippines seeks a driven sales professional to co-develop and execute sales plans, acquire and manage customer relationships, and improve satisfaction. Responsibilities include executing administrative processes, providing insights to management, and participating in sales-related projects. Ideal candidates will possess strong communication skills and a proactive approach to customer acquisition. Join a company focused on ensuring customer loyalty and achieving sales targets.

Responsibilities

• Co-develops and executes the sales plan for the assigned area.
• Acquires new customers proactively through various means.
• Builds trust with new and existing customers.
• Uncovers implicit needs and demonstrates product value.
• Resolves customer complaints and ensures satisfaction.
• Maintains efficient sales processes and records outcomes.
• Provides insights on sales area developments.
• Maintains product and technical knowledge through training.
• Participates in various sales and customer service projects.

Job description

Key Accountabilities

• Co-develops and executes the sales plan for the assigned area in accordance with the set objectives and targets. Ensures the sales plan is realized and sales targets are achieved.

Sales planning and execution

• Co-develops and executes the sales plan for the assigned area in accordance with the set objectives and targets. Ensures the sales plan is realized and sales targets are achieved.

Customer acquisition

• Based on market knowledge and intelligence performed by the Company, approaches and acquires new customers proactively through various means such as direct visits, phone, references, etc., within delegated authority, to retain and grow the customer base and achieve sales targets.

Customer Management

• Builds trust with new and existing customers by identifying their needs, providing advice and effective solutions, improving customer satisfaction and loyalty, and generating additional revenue and/or profitability. Assesses progress within an account and makes commercial decisions about committing resources to developing opportunities.

Value Selling

• Asks questions to uncover implicit needs and develop those needs. Builds value by investigating explicit needs and demonstrating how the company's products and services meet those needs (Benefit Statements).

Issue resolution

• Receives, follows up, and resolves or ensures resolution of customer complaints/queries in a timely manner, cooperating closely with Sales and Customer Services to satisfy expectations and ensure retention.

Tools

• Coordinates, executes, maintains, and/or improves various administrative sales processes and systems in line with applicable procedures, ensuring efficient and effective sales administration compliant with policies and regulations. Records outcomes of sales calls and plans future actions to move sales toward successful conclusion, including additional needs investigation where necessary.

Management information

• Provides insights to management on request or own initiative regarding quantitative and qualitative developments within the sales area, based on reporting guidelines, and ensures information is stored and updated for timely decisions and strategy adjustments.

Internal networking

• Maintains and builds product and technical knowledge in relevant categories through local & global technical trainings. Based on Marketing and Pricing inputs, prepares and quotes customers to advise and conclude sales.

Projects

• May participate in various sales and customer service-related projects and contribute to project results.