Counter Manager - MAC - Fulltime Regular - Trinoma Mall - QC

The Estée Lauder Companies Inc.; Quezon City; On-site; PHP 600,000 - 900,000; Full time

Job summary

The Estée Lauder Companies Inc. is seeking a dynamic Counter Manager in Quezon City to lead and develop a team of Sales Associates in a prestige beauty setting.

You will drive sales, customer service, and operations, acting as the in-store CEO to execute a business plan that attracts and retains clients through events and CRM. You will coach staff, manage performance, and coordinate with leadership to achieve targets and ensure exceptional customer experiences.

Qualifications

• Effective verbal and written communication skills.
• Excellent interpersonal skills.
• Retail sales experience.
• Team leadership and accountability.
• Experience in strategic planning and execution.
• Ability to develop financial plans and manage resources.
• Working knowledge of computerised systems including email and Excel.

Responsibilities

• Lead and coach Sales Associates to achieve sales, service and operational targets.
• Develop and execute an agile business plan for customer recruitment and retention.
• Plan and manage in-store events and customer relationship management.
• Provide leadership, guidance and development for the team to reach full potential.
• Collaborate with store leadership to drive performance and customer satisfaction.

Skills

Verbal communication

Written communication

Interpersonal skills

Customer service

Leadership

Team leadership

Strategic planning

Budgeting / financial planning

Resource management

Retail experience

Excel

Computer literacy

Autonomy

Proactive

Confidentiality

Discretion

CRM / events

Tools

Microsoft Excel

Job description

Job Description:

Description

We are looking for a dynamic and inspirational Counter Manager to lead, coach and develop our team of Sales Associates to achieve all sales, customer service and operational targets. Candidates should have proven leadership, coaching and business management skills gained in a fast paced retail environment. This is an exceptional opportunity for you to be Chief Executive Officer of your own store. You will have total accountability for creating and executing an agile business plan to recruit and retain customers through strategic targeting, impactful in-store events, exceptional customer relationship management and the leadership of a high performing team. If you are an ambitious self-starter with a flair for business planning and a passion for coaching others to reach their full potential this could be the perfect role for you and the first step towards a long term fulfilling career with a leader in prestige beauty. Many of our field executives and senior managers began their careers at point of sale and this first level management role with exposure to business planning, consumer insights, event management, customer relationship management and front line marketing will provide you with the all-round skills needed to progress further within the Beauty Industry. With a culture that values diversity of thought and people, we offer progressive career opportunities, outstanding training and development and a competitive remuneration and benefits package.

Qualifications

• Effective verbal and written communication skills. Excellent interpersonal skills
• Quality customer service skills. Skilled at winning people over
• Results oriented, with high drive to meet objectives and standards
• Pursue goals beyond what is required or expected of them
• Senses Others' Development Needs And Bolsters Their Abilities
• Anticipates, recognizes, and meets customers' needs
• Handles difficult and tense customer service situations with diplomacy and tact
• Guides the performance of others while holding them accountable
• Cultivate and maintain extensive informal networks
• Models team qualities like respect, helpfulness, and cooperation
• High attention to detail and organisational skills
• The ability to work autonomously and contribute to the team
• Proactive and positive approach to work and tasks
• Confidentiality, tact, and discretion when dealing with people Qualifications / Knowledge
• Retail sales experience.
• Teamleadership
• degree of experience dependent on business/Store size.
• Experience in strategic planning and execution
• Ability to develop financial plans and manage resources
• Working knowledge of a computerised system including email, Microsoft Excel

Requirements: