Corporate Operations and Audit Manager (Housekeeping or Rooms experience)

LIME Hotels and Resorts; Pasay; On-site; PHP 1,200,000 - 1,800,000; Full time

Job summary

LIME Hotels and Resorts is seeking a Corporate Operations and Audit Manager with Housekeeping or Rooms experience to evaluate, audit, and optimize hotel room division performance, housekeeping standards, and corporate operational compliance across multiple properties.

This role ensures brand standards, financial controls, and guest-service metrics are met, bridging corporate governance with on-the-floor rooms and housekeeping execution while leading training, quality reviews, and actionable

Qualifications

• Experience leading audits across rooms, housekeeping, and front office.
• Ability to review internal controls to mitigate risk and prevent leakages.
• Knowledge of SOPs and safety protocols in hotel operations.

Responsibilities

• Conduct comprehensive operational and financial audits of rooms divisions, front office, and housekeeping.
• Review internal controls to mitigate risk and prevent leakages.
• Assess housekeeping efficiency, room turnaround times, inspection checklists, and public area presentation.
• Analyze department-level P&L statements, labor costs, and supply expenditures.
• Design corporate training modules for property housekeeping and rooms teams on new cleaning technologies and safety standards.
• Perform spot-checks and quality assurance re-audits to ensure corrective action plans are implemented effectively.

Skills

Operational auditing

Financial auditing

SOP compliance

P&L analysis

Rooms experience

Job description

A Corporate Operations and Audit Manager with Housekeeping or Rooms experience evaluates, audits, and optimizes hotel room division performance, housekeeping standards, and corporate operational compliance across multiple properties.

Job Overview

The Corporate Operations and Audit Manager ensures that all brand standards, financial controls, and guest-service metrics are strictly met across regional or corporate hotel portfolios. This role bridges corporate governance with on-the-floor rooms and housekeeping execution.

Key Responsibilities

Operational Auditing & Compliance

• Conduct comprehensive operational and financial audits of rooms divisions, front office workflows, and housekeeping departments.
• Evaluate adherence to Standard Operating Procedures (SOPs) regarding guest room cleanliness, safety protocols, and asset preservation.
• Review internal controls to mitigate risk, minimize inventory shrinkage, and prevent operational leakages.

Rooms & Housekeeping Oversight

• Assess housekeeping efficiency, room turnaround times, inspection checklists, and public area presentation.
• Monitor labor productivity metrics, par levels for linens, guest amenities, and chemical inventory management.
• Collaborate with property-level Executive Housekeepers and Rooms Division Managers to resolve chronic cleanliness or maintenance issues.

Financial & Performance Management

• Analyze department-level profit and loss (P&L) statements, labor costs, and supply expenditures.
• Establish benchmark KPIs for guest satisfaction scores (e.g., room cleanliness ratings) across properties.
• Provide actionable recommendations to corporate leadership and general managers to improve gross operating profit (GOP).

Training & Quality Enhancement

• Design corporate training modules for property housekeeping and rooms teams on new cleaning technologies and safety standards.
• Perform spot-checks and quality assurance re-audits to ensure corrective action plans are implemented effectively.