Account Services Lead - 24/7 Client Support
Maxicare Healthcare Corporation
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Job summary
Maxicare Healthcare Corporation in the Philippines seeks a customer service professional to issue Letters of Authority after coverage assessment, clearly explain non-coverage rationale to members, and help assess availment cases.
You will document transactions, respond to inquiries with first-contact resolution when possible, escalate complex cases, and collaborate with the team to meet key results while supporting 24/7 operations.
Job description
Maxicare Healthcare Corporation in the Philippines seeks a customer service professional to issue Letters of Authority after coverage assessment, clearly explain non-coverage rationale to members, and help assess availment cases.
You will document transactions, respond to inquiries with first-contact resolution when possible, escalate complex cases, and collaborate with the team to meet key results while supporting 24/7 operations.
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