Corporate Management Trainee

HSH Group / The Peninsula Hong Kong; Makati; On-site; PHP 279,000 - 446,000; Full time

Job summary

The Peninsula Manila invites applications for a front-of-house role designed for individuals who excel at hospitality, communication, and attention to detail. Based in Makati, this position requires guiding and motivating the front-of-house team while upholding the hotel's exacting service standards.

You will work in a fast-paced luxury environment, ensuring seamless guest experiences, handling inquiries, and maintaining smooth operations.

Qualifications

• Must be a college graduate with a degree in Hospitality Management.
• Less than 1 year experience in a luxury brand.
• Excellent communication and interpersonal skills; able to work in a fast-paced environment and manage multiple tasks.
• Knowledgeable of hotel service standards and procedures.

Responsibilities

• Ensures delivery of exceptional service with friendly, discreet assistance to guests and internal customers.
• Handles or escalates guest and internal concerns to the appropriate supervisor or manager in a courteous and efficient manner.
• Understands and consistently follows standard operating procedures, including pre-service and post-service requirements.
• Maintains a clear understanding of service offerings, processes, standards and execution.
• Consistently seeks to exceed expectations by delivering service aligned with organizational service principles.

Skills

Communication skills

Team management

Attention to detail

Multitasking

Education

Hospitality Management degree

Job description

We are looking for an individual who is passionate about providing an exceptional dining experience. An individual who has excellent communication skills, attention to detail, and be able to work in a fast-paced environment. An individual who can manage, train, and motivate the front-of-house team while maintaining strict adherence to service standards, quality control, and operational efficiency.

Key accountabilities

• Ensures the delivery of exceptional service, providing friendly, discreet, and unobtrusive assistance in all interactions with guests and internal customers.
• Handles or escalates guest and internal concerns, complaints, and inquiries to the appropriate supervisor or manager in a courteous and efficient manner, ensuring timely and satisfactory resolution.
• Understands and consistently follows standard operating procedures, including pre-service and post-service requirements.
• Maintains a clear understanding of service offerings, including processes, standards, and proper execution.
• Consistently seeks to exceed expectations by delivering service aligned with organizational service principles, proactively anticipating needs and identifying opportunities for improvement.

General Requirements

• Must be a college graduate, with a degree in line with Hospitality Management.
• Less than 1 year experience in a luxury brand.
• Excellent communication and interpersonal skills. Ability to work in a fast-paced environment and manage multiple tasks at once.
• Knowledgeable of hotel service standards and procedures

The Peninsula Manila

Located in Makati City's bustling business district, The Peninsula Manila has epitomised luxury and sophistication in the Philippines for over 40 years. Known as the 'Jewel in the Capital’s Crown,' it offers elegant rooms, renowned Filipino hospitality, and a stunning lobby. The hotel features award-winning dining, a top-rated bar, a fitness center, and a retail arcade. Recognised as "The Best Business Hotel in Manila" by readers of Business Traveller Asia-Pacific, “The Best Premium Hotel in the Philippines” by Trip.com. It also holds a spot in the Michelin Guide 2024.