Coordinator Event Operations

Hammerjack Pty Ltd; Philippines; Hybrid; PHP 450,000 - 750,000; Full time

Benefits offered by this job

Hybrid working set-up

A global, purpose-driven company with

A culture of innovation and teamwork

Learning and development tailored to你的

Attractive benefits

Job summary

Ivoclar is seeking an Events Operations Coordinator (CVent) to manage global registration processes, event websites, and attendee journeys. You’ll collaborate with the Exhibitions & Events team to ensure smooth execution across multiple events and regions.

The role requires hands-on Cvent experience, strong Excel skills, and a data-driven mindset, with fluency in English and the ability to work in a fast-paced, hybrid setup.

Qualifications

• Minimum 3 years hands-on experience with Cvent in event registration/operations or event technology.
• Experience managing registration for multiple concurrent events in an international business environment.
• Strong knowledge of Cvent Registration, OnArrival, Attendee Hub, Surveys, Email Communications and Integrations.
• Advanced Microsoft Excel skills.
• Fluent written and spoken English.
• Attention to data quality and participant experience; organized and proactive.
• Degree or equivalent in Event Management, Marketing or Business Admin with tech affinity.

Responsibilities

• Manage and oversee Cvent registration processes for global events across Ivoclar business units.
• Build, configure, test, and maintain event websites, registration forms, ticketing, agendas, and attendee journeys.
• Support registration operations for meetings, congresses, trade fairs, and events of varying sizes.
• Partner with the Exhibitions & Events team to ensure smooth event execution.
• Coordinate event communications, invitations, confirmations, reminders, and follow-ups.
• Provide participant support for registrations, changes, cancellations, and technical issues.
• Support attendee management, check-in, badging, QR scanning, and issue resolution.
• Maintain accurate participant data and ensure data integrity.
• Prepare reports, dashboards, participant analytics, and event performance insights.
• Support data synchronization and reporting between Cvent and Salesforce.
• Maintain global standards, templates, and best practices for Cvent processes.
• Ensure compliance with governance requirements, internal policies, and GDPR regulations.
• Manage user access, roles, and permissions within Cvent.
• Provide Cvent training, onboarding, and user support.
• Develop and maintain process documentation, guides, and templates.
• Identify and implement process, automation, reporting, and user experience improvements.
• Provide administrative and project coordination support for Global Marketing Communications.
• Assist with marketing operations, asset management, CVM activities, and travel coordination.

Skills

Attention to detail

Organizational skills

Stakeholder management

Communication skills

Multitasking

Problem solving

Education

Degree or related field in Event Management, Marketing, or Business Admin

Tools

Cvent

Cvent OnArrival

Cvent Attendee Hub

Cvent Surveys

Cvent Email Communications

Cvent Integration with Salesforce

Salesforce

Microsoft Excel

Job description

Bring innovation to life

Events Operations Coordinator (CVent)

Responsibilities

Platform & Event Registration Management

• Manage and oversee Cvent registration processes for global events across all Ivoclar business units.
• Build, configure, test, and maintain event websites, registration forms, ticketing, agendas, and attendee journeys.
• Support registration operations for meetings, congresses, trade fairs, and events of varying sizes.
• Partner with the Exhibitions & Events team to ensure smooth event execution.

Participant Communications & Support

• Coordinate event communications, including invitations, confirmations, reminders, and follow-ups.
• Provide participant support for registrations, changes, cancellations, and technical issues.
• Support attendee management, check-in, badging, QR scanning, and issue resolution before and during events.

Data Management & Reporting

• Maintain accurate participant data and ensure data integrity.
• Prepare reports, dashboards, participant analytics, and event performance insights.
• Support data synchronization and reporting between Cvent and Salesforce.

Governance & Platform Administration

• Maintain global standards, templates, and best practices for Cvent processes.
• Ensure compliance with governance requirements, internal policies, and GDPR regulations.
• Manage user access, roles, and permissions within Cvent.

Training & Continuous Improvement

• Provide Cvent training, onboarding, and user support.
• Develop and maintain process documentation, guides, and templates.
• Identify and implement process, automation, reporting, and user experience improvements.

Marketing Communications Support

• Provide administrative and project coordination support for the Global Marketing Communications team.
• Assist with marketing operations, asset management, CVM activities, and travel coordination.

General Obligations

• Comply with company safety, personnel, and regulatory requirements.
• Demonstrate Ivoclar's corporate values and professional standards.

Your profile

Requirements

• Minimum 3 years of hands-on experience working with Cvent in an event registration, event operations or event technology environment.
• Proven experience managing registration processes for multiple concurrent events in an international business environment.
• Strong working knowledge of Cvent Registration, OnArrival, Attendee Hub, Surveys, Email Communications and Integration capabilities.
• Advanced Microsoft Excel skills.
• Experience working with Salesforce data and reporting processes is considered an advantage.
• Fluent written and spoken English is required.
• Strong attention to detail and commitment to data quality and accuracy.
• Excellent organizational, planning and prioritization skills.
• Ability to manage multiple projects simultaneously and meet deadlines in a fast-paced environment.
• Customer-focused mindset with strong stakeholder management and communication skills.
• Process-oriented approach with a continuous improvement mindset.
• Ability to work independently while collaborating effectively across a global matrix organization.
• Degree or equivalent qualification in Event Management, Marketing, Business Administration or a related field, combined with a strong affinity for technology and digital platforms.
• High standards for accuracy, data quality and participant experience.
• Friendly, solution-oriented and professional in dealing with participants and VIPs.
• Careful handling of data, communication and processes with a zero-error mindset.
• Organized, reliable, proactive and able to work without close daily supervision.
• Able to maintain an overview and remain calm when managing several parallel events and peak phases.
• Clear coordination with stakeholders worldwide; collaborative and confident in intercultural settings.

What we offer

• Hybrid working set-up
• A global, purpose-driven company with 3,700 employees.
• A culture of innovation and collaboration.
• Learning and development tailored to your growth.
• Attractive benefits.