Coordinator

Felix Hospital; Hinoba-an; On-site; PHP 265,000 - 464,000; Full time

Job summary

Felix Hospital, Polyclinic Sector 75 Noida, is seeking a Coordinator – Polyclinic Operations to manage day-to-day operations and ensure smooth patient flow. You will coordinate doctors, nurses, reception, diagnostics, pharmacy, housekeeping, and support staff; monitor registrations, appointments, billing, and follow-ups; maintain readiness and cleanliness across the facility.

The role requires 2–5 years in healthcare operations, a relevant degree, strong communication, and proficiency in MS

Qualifications

• Graduate in Any Stream.
• Bachelor's degree in Healthcare Management, Hospital Administration, Business Administration, or a related field will be preferred.
• Good working knowledge of MS Office, Excel, email, and basic hospital/clinic software.
• Strong communication and interpersonal skills.

Responsibilities

• Coordinate the day-to-day functioning of the polyclinic and ensure smooth operations.
• Ensure proper opening, closing, and operational readiness of the facility.
• Coordinate with doctors, nurses, reception, diagnostics, pharmacy, housekeeping, and other support teams.
• Ensure availability of required equipment, supplies, forms, and other operational resources.
• Monitor patient registration, appointment scheduling, consultation, billing, diagnostics, and follow-up processes.

Skills

MS Office

Excel

Email

Hospital software

Education

Healthcare Management

Hospital Administration

Business Administration

Job description

• India>Uttar Pradesh>North>Noida>Polyclinic Sector 75

Posted On 05 Sep 2026

End Date 19 Sep 2026

Required Experience 2 - 5 years

Basic Section

Band B1

Campus/Non Campus Non Campus

Closing Date 19 Sep 2026

Organisational

Group Felix Group

Department Polyclinic

Sub Department Polyclinic Operations

Country India

Region North

Branch Noida

Working Location Polyclinic Sector 75

Skills

Skill

Working Language

Job Description

JOB DESCRIPTION

Coordinator – Polyclinic Operations

Position: Coordinator – Polyclinic Operations
Department: Polyclinic / Operations
Location: [Location]
Employment Type: Full-Time
Reporting To: Operations Manager / Centre Head / Unit Head

Position Overview

We are looking for an organized and proactive Coordinator – Polyclinic Operations to manage and coordinate the day-to-day operations of the polyclinic. The role will ensure smooth patient flow, effective coordination between doctors and support staff, timely availability of services, and a positive patient experience.

The ideal candidate should have strong coordination, communication, administrative, and problem-solving skills, with the ability to manage multiple operational activities in a healthcare environment.

Key Responsibilities

1. Polyclinic Operations

Coordinate the day-to-day functioning of the polyclinic and ensure smooth operations.

Ensure proper opening, closing, and operational readiness of the facility.

Coordinate with doctors, nurses, reception, diagnostics, pharmacy, housekeeping, and other support teams.

Ensure availability of required equipment, supplies, forms, and other operational resources.

Monitor overall cleanliness, hygiene, ambience, and facility readiness.

Ensure smooth patient registration, appointment scheduling, consultation, billing, diagnostics, and follow-up processes.

Monitor patient movement and minimize waiting time.

Assist patients and attendants with their queries and coordinate resolution of concerns.

Ensure proper communication regarding appointments, doctor availability, reports, and follow-ups.

Handle patient feedback and escalating complaints to the appropriate authority.

3. Doctor & Staff Coordination

Coordinate doctor schedules, OPD timings, appointments, and availability.

Ensure consultants and clinical staff receive the required support for smooth consultations.

Coordinate with staff for duty rosters, leave requirements, and operational coverage.

Monitor staff attendance, punctuality, and adherence to assigned responsibilities.

Support the Centre Head/Operations Manager in maintaining discipline and operational standards.

4. Administrative Responsibilities

Maintain daily operational records and reports.

Monitor appointment schedules, patient footfall, consultation numbers, and other relevant operational data.

Coordinate with billing and front-office teams to ensure accurate and timely processes.

Maintain records of consumables, stationery, and other operational requirements.

Raise and follow up on maintenance, IT, housekeeping, security, and facility-related issues.

5. Quality & Compliance

Ensure adherence to hospital policies, SOPs, infection-control guidelines, and patient-safety standards.

Support implementation of quality standards across the polyclinic.

Maintain confidentiality of patient information and medical records.

Assist in internal audits, inspections, quality checks, and compliance activities.

Ensure proper documentation and timely reporting of operational incidents.

6. Business & Performance Support

Support the Centre Head/Operations Manager in achieving patient footfall, revenue, service utilization, and operational targets.

Monitor daily performance and identify areas for improvement.

Coordinate promotional camps, health check‑up programs, awareness activities, and other centre initiatives.

Support coordination with corporate clients, referral partners, and local stakeholders where required.

Qualifications

Graduate in Any Stream.

Bachelor's degree in Healthcare Management, Hospital Administration, Business Administration, or a related field will be preferred.

Good working knowledge of MS Office, Excel, email, and basic hospital/clinic software.

Strong communication and interpersonal skills.

Experience

2–5 years of experience in hospital, clinic, polyclinic, diagnostic centre, healthcare operations, or a similar environment.

Experience in front-office coordination, patient services, hospital administration, or clinic operations will be preferred.

Candidates with strong coordination and administrative skills from other service industries may also be considered.

Strong coordination and organizational skills.

Excellent communication and interpersonal skills.

Patient-centric approach.

Good problem‑solving and decision‑making ability.

Ability to manage multiple tasks simultaneously.

Good knowledge of healthcare/clinic operations.

Team management and coordination skills.

Strong follow‑up and reporting skills.

Ability to work in a fast‑paced environment.

Professional and courteous approach towards patients, doctors, and staff.

Key Performance Indicators (KPIs)

Smooth and efficient daily polyclinic operations.

Patient waiting time and patient experience.

Doctor and staff coordination.

Appointment and patient‑flow management.

Patient satisfaction and complaint resolution.

Accuracy and timeliness of operational reports.

Compliance with hospital policies and SOPs.

Facility readiness and service quality.

Achievement of operational and business targets.

Ideal Candidate

The ideal candidate should be organized, responsible, patient‑focused, and proactive, with the ability to coordinate multiple teams and activities effectively. The candidate should have a strong understanding of customer/patient service and be capable of handling operational challenges while maintaining high standards of healthcare service delivery.