Executive

Felix Hospital; Hinoba-an; On-site; PHP 258,000 - 406,000; Full time

Job summary

Felix Hospital in Noida invites a proactive Senior Executive - Call Centre (Business Development / Inside Sales) to drive patient acquisition through inbound and outbound calls. You will convert leads into appointments, answer patient queries, and contribute to revenue growth with inside sales strategies.

The role requires graduation, 2–5 years in call centre or healthcare BPO, and strong communication skills. MBA preferred; healthy targets and CRM familiarity are expected.

Qualifications

• Graduate in any discipline (MBA preferred).
• 2-5 years of call centre/inside sales experience in healthcare/BPO.
• Strong communication and persuasion skills.

Responsibilities

• Handle inbound and outbound calls to generate and convert leads into hospital visits/appointments.
• Counsel patients over calls regarding services, doctors, and treatment offerings.
• Follow up on leads from digital campaigns, referrals, and other marketing channels.
• Maintain accurate records of interactions and conversions in CRM systems.
• Achieve daily, weekly, and monthly conversion targets.
• Coordinate with hospital departments for appointment scheduling and patient support.
• Identify opportunities to upsell or cross-sell hospital services.
• Ensure high levels of patient satisfaction through professional communication.
• Share feedback and insights from calls to improve marketing and service delivery.

Skills

Call Centre

Inside Sales

Healthcare BPO

Education

Bachelor's degree or higher

MBA preferred

Job description

Posted On 03 Sep 2026

End Date 17 Sep 2026

Required Experience 1 - 4 years

Basic Section

Band B1

Designation Executive

Campus/Non Campus Non Campus

Closing Date 17 Sep 2026

Organisational

Group Felix Group

Department Call Centre

Sub Department Business Development

Country India

Region North

Branch Noida

Working Location Noida-83

Skills

Skill

Working Language

Job Description

Job Title: Senior Executive - Call Centre (Business Development / Inside Sales)

Location: Noida
Organization: Felix Hospital

Job Summary:

Felix Hospital is looking for a proactive and target-driven Senior Executive - Call Centre (Business Development / Inside Sales) to drive patient acquisition through inbound and outbound calling. The role focuses on converting leads into appointments, handling patient queries, and contributing to revenue growth through effective inside sales strategies.

Key Responsibilities:

• Handle inbound and outbound calls to generate and convert leads into hospital visits/appointments
• Counsel patients over calls regarding services, doctors, and treatment offerings
• Follow up on leads from digital campaigns, referrals, and other marketing channels
• Maintain accurate records of interactions and conversions in CRM systems
• Achieve daily, weekly, and monthly conversion targets
• Coordinate with hospital departments for appointment scheduling and patient support
• Identify opportunities to upsell or cross-sell hospital services
• Ensure high levels of patient satisfaction through professional communication
• Share feedback and insights from calls to improve marketing and service delivery

Key Requirements:

• Graduate in any discipline (MBA preferred)
• 2-5 years of experience in call centre, inside sales, or healthcare BPO
• Experience in healthcare/hospital industry is an advantage
• Strong communication and persuasion skills
• Ability to handle high call volumes and work under targets
• Basic knowledge of CRM tools and MS Office