Contracts & Warranty Specialist

RTX Corporation; Tanauan; Hybrid; PHP 420,000 - 660,000; Full time

Job summary

Collins Aerospace, a Raytheon Technologies company, is seeking a Customer & Account Manager to handle orders, RFQs, and exceptions, while coordinating with multiple internal teams to ensure timely communication and adherence to terms. This role emphasizes data-driven decision-making and a proactive approach to process improvements.

The candidate will engage with customers, resolve complaints, support payments, and drive continuous improvement while maintaining high ownership of responsibilities

Qualifications

• Bachelor's degree OR 6 years of relevant experience required.
• Experience in resolving customer complaints and problems.
• MS Excel, PowerPoint, Word proficient.
• Strong numerical, written, and verbal communication and reasoning skills.

Responsibilities

• Ability to communicate effectively and professionally with customers.
• Digest large amounts of data quickly, deal with ambiguity, be decision-oriented, a quick learner and open minded.
• Receipt, review, and processing of customer orders, RFQs and exceptions in accordance with standard terms and conditions or customer contractual obligations.
• Extensive internal interface with various departments within the organization.
• Ensuring all necessary flow-downs to supply chain, shipping, quality, etc. are communicated timely and accurately.
• Management of contracts to include assistance with customer delivery status inquiries. customer delivery expedite requests as needed.
• Responsible for assisting with timely payment from customers.
• Participate in continuous improvement initiatives.
• Documented success in maintaining a high level of ownership toward assigned responsibilities.
• Ability to train and develop others around them in areas of expertise.
• Adheres to and participates in all EHS practices and standards across the site, including but not limited to proactive reporting of observed hazards and recommendations to ensure the safety and wellbeing of self and others.

Skills

Communication skills

Data analysis

Decision making

Training others

Customer focus

Education

Bachelor's degree

6 years relevant experience

Tools

MS Excel

PowerPoint

Word

SAP

Six Sigma

VBA

Databases

Job description

Collins Aerospace, a Raytheon Technologies company, is seeking a Customer & Account Manager to handle orders, RFQs, and exceptions, while coordinating with multiple internal teams to ensure timely communication and adherence to terms. This role emphasizes data-driven decision-making and a proactive approach to process improvements.

The candidate will engage with customers, resolve complaints, support payments, and drive continuous improvement while maintaining high ownership of responsibilities