Analyst, Service Contract & Warranty (Night Shift)

RTX Corporation; Tanauan; Hybrid; PHP 420,000 - 660,000; Full time

Job summary

Collins Aerospace, a Raytheon Technologies company, is seeking a Customer & Account Manager to handle orders, RFQs, and exceptions, while coordinating with multiple internal teams to ensure timely communication and adherence to terms. This role emphasizes data-driven decision-making and a proactive approach to process improvements.

The candidate will engage with customers, resolve complaints, support payments, and drive continuous improvement while maintaining high ownership of responsibilities

Qualifications

• Bachelor's degree OR 6 years of relevant experience required.
• Experience in resolving customer complaints and problems.
• MS Excel, PowerPoint, Word proficient.
• Strong numerical, written, and verbal communication and reasoning skills.

Responsibilities

• Ability to communicate effectively and professionally with customers.
• Digest large amounts of data quickly, deal with ambiguity, be decision-oriented, a quick learner and open minded.
• Receipt, review, and processing of customer orders, RFQs and exceptions in accordance with standard terms and conditions or customer contractual obligations.
• Extensive internal interface with various departments within the organization.
• Ensuring all necessary flow-downs to supply chain, shipping, quality, etc. are communicated timely and accurately.
• Management of contracts to include assistance with customer delivery status inquiries. customer delivery expedite requests as needed.
• Responsible for assisting with timely payment from customers.
• Participate in continuous improvement initiatives.
• Documented success in maintaining a high level of ownership toward assigned responsibilities.
• Ability to train and develop others around them in areas of expertise.
• Adheres to and participates in all EHS practices and standards across the site, including but not limited to proactive reporting of observed hazards and recommendations to ensure the safety and wellbeing of self and others.

Skills

Communication skills

Data analysis

Decision making

Training others

Customer focus

Education

Bachelor's degree

6 years relevant experience

Tools

MS Excel

PowerPoint

Word

SAP

Six Sigma

VBA

Databases

Job description

Date Posted: 2026-10-16 Country: Philippines Location: PH-BTG-TANAUAN CITY-BQ4 ~ First Philippine Industrial Park ~ BLDG Q4 Position Role Type: Hybrid

Primary Responsibilities:

• Ability to communicate effectively and professionally with customers.


• Digest large amounts of data quickly, deal with ambiguity, be decision-oriented, a quick learner and open minded


• Receipt, review, and processing of customer orders, RFQs and exceptions in accordance with standard terms and conditions or customer contractual obligations


• Extensive internal interface with various departments within the organization


• Ensuring all necessary flow-downs to supply chain, shipping, quality, etc. are communicated timely and accurately


• Management of contracts to include assistance with customer delivery status inquiries. customer delivery expedite requests as needed


• Responsible for assisting with timely payment from customers


• Participate in continuous improvement initiatives


• Documented success in maintaining a high level of ownership toward assigned responsibilities


• Ability to train and develop others around them in areas of expertise


• Adheres to and participates in all EHS practices and standards across the site, including but not limited to proactive reporting of observed hazards and recommendations to ensure the safety and wellbeing of self and others.

Basic Qualifications:

• Bachelor's degree OR in the absence of a degree, 6 years of relevant experience is required


• Experience in resolving customer complaints and problems


• MS Excel, PowerPoint, Word proficient


• Strong numerical, written, and verbal communication and reasoning skills

Preferred Qualifications:

• SAP Knowledge


• Experience working in a manufacturing set up


• ACE, Six sigma continuous improvement experience


• Reporting, database manipulation and/or VBA is a plus

Collins Aerospace, a Raytheon Technologies company, is a leader in technologically advanced and intelligent solutions for the global aerospace and defense industry. Collins Aerospace has the capabilities, comprehensive portfolio and expertise to solve customers' toughest challenges and to meet the demands of a rapidly evolving global market. At Collins Aerospace, our customers are at the core of our business. And meeting each of their unique needs is the key to our success. The Customer & Account Management organization plays a critical role at Collins Aerospace both internally and externally. We provide executive-level support to major original equipment manufacturers and defense customers and support our Strategic Business Units (SBUs) by augmenting key relationships and maintaining an excellent customer experience. Internally, we develop and support our SBUs by strategically planning and capturing future growth opportunities while ensuring customer satisfaction. If you want to advance your career while contributing to a vision that helps our customers redefine the aerospace industry, then consider landing here! We make modern flight possible for millions of travelers and our military every second. Our major product lines are on-board virtually every aircraft flying. Be it keeping passengers safe with our emergency power generation systems, or creating a positive in flight experience through reliable cabin pressure controls and quieter engines, Power & Controls focuses on delivering a best-in-class experience to our customers. We hire the top people in the industry. Their ideas drive our performance, and their integrity keeps our customers happy. Join us as we take flight!

RTX adheres to the principles of equal employment. All qualified applications will be given careful consideration without regard to ethnicity, color, religion, gender, sexual orientation or identity, national origin, age, disability, protected veteran status or any other characteristic protected by law.

RTX is an aerospace and defense company that provides advanced systems and services for commercial, military and government customers worldwide. It comprises three industry-leading businesses - Collins Aerospace, Pratt & Whitney, and Raytheon. Its 195,000 employees enable the company to operate at the edge of known science as they imagine and deliver solutions that push the boundaries in quantum physics, electric propulsion, directed energy, hypersonics, avionics and cybersecurity. The company, formed in 2020 through the combination of Raytheon Company and the United Technologies Corporation aerospace businesses, is headquartered in Arlington, Virginia.