Contract Administrator (Australian Client | Hybrid)

EnableSME, Inc.; Eastern Manila District; Ibrido; PHP 279.000 - 502.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health insurance

Leave credits

Career advancement

Laptop provided

Office in Pasig

Profit-sharing

Learning & development

Descrizione del lavoro

enablesGROUP in Ortigas, Pasig, PH is hiring a Contract Support Officer to maintain accurate contract and contractor data across multiple systems and act as the first point of contact for contract-related enquiries via Zendesk. The role supports procurement panel lifecycle, data reconciliation, and governance reporting in a hybrid work arrangement.

Key duties include data entry, validation, and updates, plus ensuring traceability and adherence to governance.

Competenze

• Experience in administration, data entry, or system support roles.
• Strong attention to detail and commitment to data accuracy.
• Ability to follow structured processes and procedures.
• Basic analytical capability to identify data inconsistencies.
• Strong organisational and time management skills.
• Proficiency in Microsoft Office (particularly Excel).

Mansioni

• Maintain accurate and current data across systems (CLMS, CRM, VendorPanel, eTendering).
• Ensure contract, contractor, and panel records are complete and aligned across systems.
• Apply and uphold data standards, naming conventions, and system protocols.
• Perform timely data entry for onboarding, contract and panel records, and updates.
• Ensure updates are documented with traceability and governance support.
• Reconcile data across systems and conduct data quality checks.
• Triage contract-related enquiries via Zendesk and allocate to the right teams.
• Resolve enquiries within defined scope and escalate complex cases.
• Support procurement and panel lifecycle activities and documentation storage.
• Extract data for operational reporting and governance/audit needs.
• Identify opportunities to improve data entry, reconciliation and enquiry handling processes.

Conoscenze

Attention to detail

Data entry

Time management

Organisation

MS Office

Strumenti

CLMS

CRM

VendorPanel

eTendering

Zendesk

Descrizione del lavoro

Join the enablesGROUP – Where Talent Meets Opportunity!

Why Join enablesGROUP?

Since 2016, enablesGROUP has been on a mission: to deliver high-quality operations and outsourcing services to every client, big or small.

Fast forward to 2026, we’ve grown our global footprint to serve 100+ clients and expanded into 4 key industries.

At enablesGROUP, you’re not just joining a company – you’re joining a community that values growth, learning, and success. Check us out at www.enablesgroup.com.

At enablesGROUP, you’re not just joining a company – you’re joining a community that values growth, learning, and success.

Our Perks & Benefits include:

• Comprehensive health and life insurance starting Day 1, covering 2 eligible dependents.

• 19 leave credits for vacation and emergencies.

• Endless opportunities for career advancement with annual performance reviews and salary increases.

• Company-provided laptop to set you up for success.

• Convenient office location in Pasig, at the heart of Manila, accessible to all.

• Loyalty rewards: Employees celebrating 5 years could receive a profit-sharing scheme.

• In-house learning & development programs with access to the latest in AI and technology.

Job Title:

Contract Support Officer

Location:

Ortigas, Pasig, PH

Work Schedule:

Monday to Friday, 6:00 AM – 3:00 PM (Hybrid | 3x Onsite, 2x WFH)

Job Summary

The Contract Support Officer supports the effective operation of procurement systems and panel arrangements, with a primary focus on maintaining accurate, consistent, and reliable contract and contractor data across all systems.

The role is responsible for ensuring high standards of data integrity, reconciliation, and system alignment, providing the foundation for compliant, auditable, and scalable procurement delivery across multi-council, multi-supplier environment.

In addition, the role acts as the first point of contact for contract-related enquiries via Zendesk platform, ensuring enquiries are appropriately triaged and directed to the correct portfolio teams. Where enquiries fall within defined scope (such as contractor contact updates, system access, and user management) the Contract Support Officer resolves them directly, with the scope of resolution expected to expand as capability and system knowledge develop.

Job Responsibilities

Systems Administration and Data Management

• Maintain accurate and current data across systems, including:

  • Contract Lifecycle Management System (CLMS)

  • CRM platforms

  • VendorPanel system

  • eTendering systems

• Ensure contract, contractor, and panel records are complete, structured consistently, and are aligned across systems

• Apply and uphold data standards, naming conventions, and system protocols

Data Entry, Updates and Maintenance

• Perform timely and accurate data entry for:

  • contractor onboarding information

  • contract and panel records

  • variations and administrative updates

• Ensure all updates are supported by appropriate documentation

• Maintain traceability of data changes in line with governance requirements

Data Reconciliation and Quality Assurance

• Reconcile data across systems to ensure consistency and accuracy

• Conduct regular data quality checks and support data cleansing activities

• Escalate data issues and systemic inconsistencies where required

Enquiry Management and Triage

• Act as the first point of contact for contract-related enquiries via Zendesk

• Triage enquiries to ensure timely allocation to the appropriate:

  • portfolio team

  • Procurement Excellence function

  • other internal stakeholders

• Maintain clear and accurate records of enquiries and actions taken

Enquiry Resolution

• Resolve enquiries within defined scope, including:

  • contractor contact updates

  • user access and system account management

  • basic contract or panel information requests

• Ensure enquiries are resolved:

  • accurately

  • promptly

  • in accordance with documented processes

• Escalate complex or out-of-scope enquiries appropriately

• Support expansion of enquiry resolution scope over time as capability develops

Support to Procurement and Panel Lifecycle Processes

• Assist with system-related support for procurement activities, including:

  • maintaining panel and contractor records

  • ensuring documentation is correctly stored and accessible

  • supporting onboarding system requirements

• Ensure system records reflect current panel status and participation

Reporting and Data Support

• Extract and provide data to support:

  • operational reporting

  • governance and audit requirements

• Assist in preparing standard reports relating to:

  • panel data

  • contractor records

  • system usage

• Ensure reporting outputs are based on accurate and consistent data

Process Improvement and Systems Enablement

• Identify opportunities to improve:

  • data entry processes

  • reconciliation workflows

  • enquiry handling processes

• Contribute to system and process enhancements in collaboration with:

  • Procurement Excellence

  • Systems/Operations teams

• Support standardisation of system usage and data practices

Backfill Support to Contract Officers (as required)

• Provide targeted operational support to Contract Officers during:

  • peak workload periods

  • leave or resourcing gaps

• Backfill activities may include:

  • assisting with contractor onboarding coordination

  • updating panel and contractor records

  • responding to basic contractor enquiries

  • maintaining contract documentation

• Ensure backfill support is:

  • time-bound and clearly defined

  • does not compromise core data management responsibilities

Work Health and Safety

• Participate in the development of a safe and healthy workplace, always including adhering to WHS policies and procedures.

• Comply with instructions given and take reasonable care to ensure the safety of self and others; ab ie with the duty of care provided for in legislation.

• Report any hazard, injury, or illness immediately (or as practicable), to management.

• Ensure that others are not placed at risk, by any act or omission.

Qualifications

Essential

• Experience in administration, data entry, or system support roles

• Strong attention to detail and commitment to data accuracy

• Ability to follow structured processes and procedures

• Basic analytical capability to identify data inconsistencies

• Strong organisational and time management skills

• Proficiency in Microsoft Office (particularly Excel)

Desirable

• Experience with:

  • contract management systems (CLMS)

  • CRM or database systems

  • helpdesk platforms (e.g. Zendesk or similar)

• Exposure to procurement, contract management, or governance environments