Continuous Improvement Analyst - w/ exp in AI Initiatives (Cebu | Manila)

QBE Group Shared Services Centre; Philippines; Hybrid; PHP 1,200,000 - 1,800,000; Full time

Job summary

QBE Group Shared Services Centre is seeking a Continuous Improvement Lead to drive process improvement initiatives, automation, and quality enhancements in partnership with global stakeholders. The role focuses on re-engineering processes, reducing gaps, and executing the continuous improvement framework.

You will identify opportunities, measure efficiencies, and act as a partner to the business to deliver ongoing CI programs across the centre.

Qualifications

• Excellent verbal and written English communication skills.
• Experience in facilitating workshops and gathering data.
• Process flow design and optimisation.
• Project management from implementation to completion.
• Strong stakeholder management abilities.
• Familiarity with process automation tools.
• Proficient in Power BI and Excel.
• Adaptable to change in a dynamic environment.
• Experience with Agile (Scrum) practices.
• Knowledge of insurance/financial services a plus.

Responsibilities

• Identify opportunities for improvement and measure process efficiencies.
• Establish and maintain process governance and framework across cross-functional processes.
• Manage continuous improvement programs (e.g., Kaizen/Idea Generation).
• Ensure CI approach is consistently implemented (Top Down, Bottom-up, Cross-functional).
• Partner with Operations to align and prioritise initiatives and monitor progress.
• Roll-out and facilitation of CI forums (Kaizen, CI, OE).
• Build partnerships with local and onshore stakeholders.
• Document as-is and design to-be processes when necessary.
• Conduct coaching and mentoring sessions.
• Review processes to ensure customer needs are met.

Skills

English communication

Workshop facilitation

Data gathering

Process design

Project management

Stakeholder management

Process automation tools

Power BI

Excel

Agile (Scrum)

Adaptability

Education

Bachelor's degree

Graduate degree in Business/Engineering or related

Lean Six Sigma Black Belt Certification

Tools

Power BI

Excel

Job description

Role Highlights

• Time Type: Full time
• Worker Type: Employee
• Happy to talk flexible working arrangements

The Opportunity

Responsible for leading process improvement initiatives including process automation solutions and quality improvements in partnership with GSSC functions and/or global stakeholders, with a focus on process re-engineering, reducing process gaps/variations, and the execution of the continuous improvement framework.

Primary Responsibilities

• Identify opportunities for improvement, measure process efficiencies, validate improvement benefits and act as a partner to the business to perform continuous improvement activities
• Responsible to establish and maintain process governance and framework, identify cross-functional processes through scoping, analysing, and defining best practices (internal & external to the organisation)
• Effectively manage continuous improvement programs for the GSSC - e.g. Kaizen/Idea Generation
• Ensure CI Approach is effectively being implemented consistently across the centre – Top Down, Bottom-up and Cross-functional
• Partner with Operations in aligning, prioritising the initiatives and closely monitor until completion
• Responsible for the roll-out and facilitation of various CI Forums such as Kaizen, CI and OE Forums
• Build and maintain effective partnership with local and onshore stakeholders
• Utilise leading practice methods & tools to conduct as – is documentation and design to-be processes when necessary
• Conduct coaching and mentoring session
• Perform ongoing reviews to ensure customer needs are met

Required Education

• Bachelor's Degree or equivalent combination of education and work experience Required Experience
• Some relevant years of experience

Preferred Competencies/Skills

• Excellent verbal and written English communication skills, and comfortable dealing with all levels of management both in GSSC and onshore
• Excellent workshop facilitation and data gathering skills
• Process flow design and optimisation
• Project management skills (implementation to completion)
• Excellent stakeholder management skills
• Familiarity with process automation tools
• Excellent use of desktop data applications – e.g. Power BI and Excel
• Adaptable to change and able to work in a highly dynamic environment
• Ability to manage multiple initiatives; ability to work with centre-wide and regional projects
• Strong agility and flexibility

Preferred Experience

• Some relevant years of experience in as-is process discovery and to-be process modelling and analysis, using structured methodology with proven results
• Has led multiple continuous improvement projects that delivered tangible benefits
• Some relevant years of experience in the financial services industry, preferably in insurance
• Working experience in a consulting or shared services environment preferred
• Graduate degree in Business, Engineering or related disciplines
• Lean Six Sigma Black Belt Certification or equivalent

Preferred Knowledge

• Advanced knowledge in process & data analysis
• Knowledge in Lean/Six Sigma, Quality Management
• Knowledge of Process Maturity Framework
• Expert knowledge of risk and internal control concepts and experience in applying them to plan, perform, manage and report on the evaluation of various business processes /areas/functions
• Deep understanding of definition, implementation and analysis of metrics and providing insights
• Application of CI tools – e.g. process mining or statistical tools
• Strong knowledge/background in Agile (Scrum) practice, and/or Project Management
• Preferably with knowledge in the Insurance industry

About QBE

At QBE, we get to the heart of what matters for our customers. And we do it all with a human touch.

We're an international insurer with more than 13,000 people working across 26 countries – which means we're big enough for your ambitions, yet small enough for you to make a real impact. It's an exciting time. We're building momentum towards our vision to become the most consistent and innovative risk partner.

What if you could have a positive impact – at work and in the world As part of the QBE team, you'll get to spend every day working with people who are passionate, talented and kind.

Your career. At the heart of it.