Business Process Engineer-4

QBE Group Shared Services Centre; Cebu City; On-site; PHP 900,000 - 1,300,000; Full time

Job summary

QBE Group Shared Services Centre in Cebu City seeks an experienced Continuous Improvement professional to lead process enhancements across the organisation. You will identify opportunities, measure efficiencies, and validate benefits while partnering with Operations and stakeholders to ensure successful completion of initiatives.

Responsibilities include establishing governance, rolling out CI forums, and coaching teams in Lean Six Sigma, RCA, and FMEA.

Qualifications

• Bachelor's degree or equivalent combination of education and work experience.
• 7+ years relevant experience in process improvement; financial services experience preferred.

Responsibilities

• Identify opportunities for improvement, measure process efficiencies and validate benefits.
• Establish and maintain process governance and framework across the organisation.
• Manage continuous improvement programs for the GSSC (e.g., Kaizen/Idea Generation).
• Ensure CI approach is implemented top-down, bottom-up and cross-functional across the centre.
• Partner with Operations to align and monitor initiatives to completion.
• Roll-out and facilitate CI forums (Kaizen, CI, OE).
• Conduct CI workshops (Kaizen, Lean/Six Sigma, RCA, FMEA) with business teams.
• Build partnerships with local and onshore stakeholders.
• Use CI tools to document 'as-is' and design 'to-be' processes when needed.
• Coach and mentor teams; review ongoing customer needs.

Skills

English communication

Workshop facilitation

Data gathering

Process flow design

Project management

Stakeholder management

Lean Six Sigma

Power BI

Excel

Process automation tools

Agile (Scrum)

Education

Bachelor's Degree or equivalent

Graduate degree in Business/Engineering or related

Tools

Power BI

Excel

Process mining

Statistical tools

Lean Six Sigma Black Belt

Job description

Job Description:

Primary Details

Time Type: Full time

Worker Type: Employee

Primary Responsibilities

• Identify opportunities for improvement, measure process efficiencies, validate improvement benefits and act as a partner to the business to perform continuous improvement activities
• Responsible to establish and maintain process governance and framework, identify cross-functional processes through scoping, analysing, and defining best practices (internal & external to the organisation)
• Effectively manage continuous improvement programs for the GSSC - e.g. Kaizen/Idea Generation
• Ensure CI Approach is effectively being implemented consistently across the centre - Top Down, Bottom-up and Cross-functional
• Partner with Operations in aligning, prioritising the initiatives and closely monitor until completion
• Responsible for the roll-out and facilitation of various CI Forums such as Kaizen, CI and OE Forums
• Conduct CI workshops like Kaizen, Lean/Six Sigma, RCA, FMEA with the business/service delivery teams in the organisation
• Build and maintain effective partnership with local and onshore stakeholders
• Utilise leading practice methods & tools to conduct ‘as - is’ documentation and design ‘to-be’ processes when necessary
• Conduct coaching and mentoring session
• Perform ongoing reviews to ensure customer needs are met Required Education
• Bachelor's Degree or equivalent combination of education and work experience
• Required Experience
• 7 years relevant experience
• Preferred Competencies/Skills
• Excellent verbal and written English communication skills, and comfortable dealing with all levels of management both in GSSC and onshore
• Excellent workshop facilitation and data gathering skills
• Process flow design and optimisation
• Project management skills (implementation to completion)
• Excellent stakeholder management skills
• Familiarity with process automation tools
• Excellent use of desktop data applications - e.g. Power BI and Excel
• Adaptable to change and able to work in a highly dynamic environment
• Ability to manage multiple initiatives; ability to work with centre-wide and regional projects
• Strong agility and flexibility
• Preferred Experience
• 5-7 years of experience in ‘as-is’ process discovery and ‘to-be’ process modelling and analysis, using structured methodology with proven results
• Has led multiple continuous improvement projects that delivered tangible benefits
• At least 3+ years experience in the financial services industry, preferably in insurance
• Working experience in a consulting or shared services environment preferred
• Graduate degree in Business, Engineering or related disciplines
• Lean Six Sigma Black Belt Certification or equivalent
• Preferred Knowledge
• Advanced knowledge in process & data analysis
• Knowledge in Lean/Six Sigma, Quality Management
• Knowledge of Process Maturity Framework
• Expert knowledge of risk and internal control concepts and experience in applying them to plan, perform, manage and report on the evaluation of various business processes /areas/functions
• Deep understanding of definition, implementation and analysis of metrics and providing insights
• Application of CI tools - e.g. process mining or statistical tools
• Strong knowledge/background in Agile (Scrum) practice, and/or Project Management
• Preferably with knowledge in the Insurance industry QBE Cultural DNA
• Everything we do at QBE is underpinned by our DNA (which interlinks seven cultural elements) - because we know it's not just what we do that matters, it's how we do it that makes the difference. We expect all employees to role model and inspire the right behaviours that link to our cultural elements:
• We are customer-focused
• We are technical experts
• We are inclusive
• We are fast-paced
• We are courageous
• We are accountable
• We are a team
• All employees are expected to adhere to QBE's Code of Ethics and Conduct and apply sound risk management practices US Only - Disclaimer
• To successfully perform this job, the individual must be able to perform each essential job responsibility satisfactorily. Reasonable accommodations may be made to enable an individual with disabilities to perform the essential job responsibilities. Job Type
• Individual Contributor Global Disclaimer
• The duties listed in this job description do not limit the assignment of work. They are not to be construed as a complete list of the duties normally to be performed in the position or those occasionally assigned outside an employee’s normal duties. Our Group Code of Ethics and Conduct addresses the responsibilities we all have at QBE to our company, to each other and to our customers, suppliers, communities and governments. It provides clear guidance to help us to make good judgement calls. Skills: Analytical Thinking, Business Process Analysis, Communication, Critical Thinking, Customer Value Management, Intentional collaboration, Managing performance, Microsoft Applications, Negotiation, Operations Management, Process Improvements, Risk Management, Stakeholder Management, Strategic Thinking, Waterfall Model

Equal Employment Opportunity

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.