Content Moderator

We Search @ Searchers & Staffers Corp.; Taguig; On-site; PHP 223,200 - 279,000; Full time

Benefits offered by this job

Health Maintenance Organization (HMO)

Job summary

A dynamic staffing firm is looking for customer support specialists in Taguig. This role involves reviewing and moderating user-generated content, responding to customer inquiries via email, and ensuring compliance with guidelines. Fresh graduates and Senior High School graduates are encouraged to apply. The position requires on-site work in a shifting schedule for five days a week. Skills in customer orientation, computer literacy, and familiarity with MS Office are essential.

Qualifications

• Must have compliance skills and be proactive in customer support.
• Experience with email correspondence is essential.
• Ability to determine adherence to content guidelines.

Responsibilities

• Review and provide support for user-generated content.
• Respond to customer inquiries and complaints via email.
• Document all email correspondence related to customer support.

Skills

Customer Oriented

Computer Literate

Content Moderation

Education

Senior High School Graduate

College Fresh Graduate / Undergraduate

Tools

MS Office

Job description

On-site - Taguig Fresh Graduate/Student High/Senior High School Full-time

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Job Description

Insurance Health & Wellness

HMO

• He/She will be responsible for reviewing content and providing email support to enhance the overall customer experience.
• Respond to customer inquiries, complaints, and requests through email in a timely and professional manner.
• Compose and send a personalized email to a member who has submitted abuse complaints about other users on the website, ensuring clear communication and support throughout the process.
• Ensuring all email correspondence is documented.
• Review all submitted contents by the customers.
• Determine if the contents submitted are in adherence with the guidelines of the website.
• Approving, denying or editing user-generated content such as profile, comments, replies and post before it gets posted on the website.
• SHS Graduate, College Fresh Grad/undergrad are encouraged to apply.
• Willing to work on-site on a shifting schedule for 5 working days in BGC, Taguig.

Compliance MS Office Customer Oriented Computer Literate Content Moderation

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Ree Bonganay

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