Content Moderator

Temu; Manila; On-site; PHP 279,000 - 391,000; Full time

Job summary

Temu in Manila is seeking a Content Moderator to review and tag product listings, images, videos, and text descriptions, applying moderation policies consistently. You will identify prohibited or counterfeit items, detect misleading information, escalate complex cases, maintain confidentiality, and stay updated on policy changes while working a rotating shift.

Applicants should have a high school diploma (college preferred), strong attention to detail, and the ability to thrive in a fast-paced

Qualifications

• High school diploma or equivalent, college education preferred.
• Experience in Content Moderation, Trust & Safety, or Customer Service is an advantage.
• Strong attention to detail and ability to think critically.
• Ability to work in a fast-paced environment and handle shifts/holidays.

Responsibilities

• Review and tag product listings, images, videos, and text descriptions.
• Apply moderation policies consistently and accurately.
• Identify prohibited, restricted, counterfeit, or fraudulent products.
• Detect misleading or inaccurate product information.
• Escalate complex or ambiguous cases according to established procedures.
• Meet productivity, quality, and SLAs targets.
• Maintain confidentiality and data security.
• Stay updated on policy changes and process updates.
• Participate in calibration sessions and refresher training.

Skills

Attention to detail

Critical thinking

Fast-paced work

Education

High school diploma or equivalent

College education preferred

Tools

Basic computer literacy

Job description

• 1.Review and tag product listings, images, videos, and text descriptions.
• 2.Apply moderation policies consistently and accurately.
• 3.Identify prohibited, restricted, counterfeit, or fraudulent products.
• 4.Detect misleading or inaccurate product information.
• 5.Escalate complex or ambiguous cases according to established procedures.
• 6.Meet productivity, quality, and Service Level Agreements (SLAs) targets.
• 7.Maintain confidentiality and data security.
• 8.Stay updated on policy changes and process updates.
• 9.Participate in calibration sessions and refresher training.

Qualifications

• 1.High school diploma or equivalent (college education preferred).
• 2.Experience in Content Moderation, Trust & Safety, or Customer Service is an advantage.
• 3.Strong attention to detail.
• 4.Critical thinking and sound judgment.
• 5.Basic computer literacy.
• 6.Ability to work in a fast-paced environment.
• 7.Willingness to work rotating shifts and holidays.