Remote Online Community Moderator – Policy & Safety

Progressive Technology; Manila; Hybrid; PHP 279.000 - 502.000; Vollzeit

Benefits dieser Stelle

Remote or hybrid working opportunities

Structured onboarding and training

Paid training and development

Opportunity in trust and safety teams

Career development opportunities

Zusammenfassung

Progressive Technology is seeking an Online Community Moderator to oversee discussions, review user-generated content, and enforce community guidelines. The role focuses on maintaining safe, respectful, and productive online spaces while supporting policy-related initiatives.

The ideal candidate will monitor multiple platforms, apply established rules fairly, and escalate complex cases to senior staff. Flexibility includes remote, hybrid, or office-based work arrangements where available.

Qualifikationen

• High school diploma or equivalent; college degree in communications, media studies, digital marketing, IT, psychology or related field is an advantage.
• Strong written communication with excellent grammar and attention to detail.
• Ability to understand and apply written policies and guidelines.
• Good judgment and critical thinking when reviewing content.
• Organizational skills to manage multiple moderation cases.

Aufgaben

• Monitor online discussions across forums, social media pages and community platforms according to guidelines.
• Review user-generated posts, comments and content for policy compliance.
• Identify potential harassment, hate speech, spam or other violations and escalate as needed.
• Explain moderation decisions clearly and professionally when communicating with users.
• Maintain records of moderation actions and outcomes.
• Support policy training and contribute to documentation and procedures.

Kenntnisse

Strong written communication

Policy understanding

Observational skills

Conflict resolution

Professional user communication

Ausbildung

High school diploma or equivalent

Bachelor's degree in communications or related field (advantage)

Tools

Moderation dashboards

Ticketing systems

CRM software

Jobbeschreibung

Progressive Technology is seeking an Online Community Moderator to oversee discussions, review user-generated content, and enforce community guidelines. The role focuses on maintaining safe, respectful, and productive online spaces while supporting policy-related initiatives.

The ideal candidate will monitor multiple platforms, apply established rules fairly, and escalate complex cases to senior staff. Flexibility includes remote, hybrid, or office-based work arrangements where available.