Contact Centre Specialist

PSO Manila | Pepper Money, Philippines; Taguig; Vor Ort; PHP 300.000 - 420.000; Vollzeit

Zusammenfassung

PSO Manila | Pepper Money, Philippines is seeking a customer service professional to support post-settlement inquiries and manage delinquent accounts within policy and regulatory requirements. You will deliver high-quality service while maintaining accuracy and SLAs, handling mortgage and auto product queries, and contributing to loss minimization.

The role emphasizes English communication, attention to detail, and teamwork in a fast-paced environment.

Qualifikationen

• Excellent English communication skills, verbal and written.
• Customer service experience in high-volume environment.
• Minimum of 2 years tenure demonstrated in previous roles.
• Excellent verbal and written English communication skills, able to adapt to fast-paced settings.

Aufgaben

• Assist the Customer Service Team through all post settlement phone enquiries.
• Ensure timely collection and maintenance of delinquent accounts through policy, processes and legislative requirements.
• Provide customers with the highest level of service within company guidelines.
• Complete all functions accurately within service level agreements.
• Handle customer enquiries relating to Mortgage and Auto products via tools and systems.
• Minimize fraud, credit, and operational losses in the organization.

Kenntnisse

Excellent English communication

Customer service experience

2+ years tenure

Verbal and written English

Jobbeschreibung

RESPONSIBILITIES

• Assist the Customer Service Team through all post settlement phone enquiries

• Ensure the timely collection and maintenance of delinquent accounts through controlled policy, processes and legislative requirements

• Ensure customers are provided with the highest level of service within company guidelines

• Ensure that all functions are completed accurately and within service level agreement

• Responsible in handling customer enquiries relating to Mortgage and Auto products via tools and systems

• Ensure the minimization of fraud, credit, and operational losses in the organization to below industry standards

SELECTION CRITERIA

• Excellent English communication skills both verbal and written

• Customer service experience in a high-volume environment

• Minimum of 2 years’ tenure demonstrated in previous roles

• Excellent verbal and written English communication skills

• Ability to adapt to a fast-paced environment

• Positive disposition and can-do attitude

• Keen attention to details

• Ability to work well within a team environment