Contact Center Analytics Specialist

MPI-MiniMed Philippines, Inc.; Taguig; On-site; PHP 360,000 - 720,000; Full time

Benefits offered by this job

Competitive salary

Flexible benefits package

Job summary

MPI-MiniMed Philippines, Inc. is seeking a Specialist career-level professional to join our Global Diabetes Capability Center in the Philippines.

The role involves planning and monitoring contact center schedules, producing management information, and analyzing KPIs to drive workforce effectiveness. You will work within a collaborative team that focuses on diabetes care solutions and patient support, contributing to operational excellence and high-quality service delivery in a dynamic, global

Qualifications

• Requires practical knowledge and demonstrated competence within job area typically obtained through advanced education combined with experience.
• Requires a Baccalaureate degree (or for degrees earned outside of the United States, a degree which satisfies the requirements of 8 C.F.R. § 214.2(h)(4)(iii)(A) and minimum of 2 years of relevant experience, or advanced degree with 0 years of experience.

Responsibilities

• Plans and monitors customer contact center schedules and operations.
• Provides management information and productivity forecasts by observing customer call patterns.
• Develops, monitors and analyzes key performance indicators.
• May schedule call center equipment maintenance and repair appointments.

Education

Baccalaureate degree

Job description

MPI-MiniMed Philippines, Inc. is seeking a Specialist career-level professional to join our Global Diabetes Capability Center in the Philippines.

The role involves planning and monitoring contact center schedules, producing management information, and analyzing KPIs to drive workforce effectiveness. You will work within a collaborative team that focuses on diabetes care solutions and patient support, contributing to operational excellence and high-quality service delivery in a dynamic, global