Global Contact Center Analyst

MiniMed; Manila; On-site; PHP 500,000 - 900,000; Full time

Job summary

MiniMed in the Philippines is seeking a Specialist Career Stream professional to contribute as an individual contributor on projects from design to implementation within our Global Diabetes Capability Center. You will plan and monitor contact center schedules, analyze KPIs, and coordinate maintenance of call center equipment, working with stakeholders to deliver results while upholding policies.

This role offers the chance to work on impactful diabetes care initiatives and to grow within a

Qualifications

• Requires practical knowledge and demonstrated competence within job area.
• Requires a Baccalaureate degree with 2 years of relevant experience, or advanced degree with 0 years of experience.

Responsibilities

• Plans and monitors customer contact center schedules and operations.Provides management information and productivity forecasts by observing customer call patterns.
• Develops, monitors and analyzes key performance indicators.
• May schedule call center equipment maintenance and repair appointments.

Education

Baccalaureate degree

Job description

MiniMed in the Philippines is seeking a Specialist Career Stream professional to contribute as an individual contributor on projects from design to implementation within our Global Diabetes Capability Center. You will plan and monitor contact center schedules, analyze KPIs, and coordinate maintenance of call center equipment, working with stakeholders to deliver results while upholding policies.

This role offers the chance to work on impactful diabetes care initiatives and to grow within a