Contact Center Performance Analyst

USA-MiniMed Distribution Corp. 1018; Taguig; On-site; PHP 600,000 - 1,200,000; Full time

Job summary

MiniMed is seeking a capable specialist for the Global Diabetes Capability Center in a role focused on contact center planning and performance management. The position involves monitoring schedules, analyzing call patterns, and forecasting productivity to support high-quality diabetes care globally.

The role emphasizes independent work with collaboration on projects, and requires a solid educational background in a related field and relevant experience.

Qualifications

• Requires practical knowledge and demonstrated competence within job area typically obtained through advanced education combined with experience.
• Requires a Baccalaureate degree (or for degrees earned outside of the United States, a degree which satisfies the requirements of 8 C.F.R. § 214.2(h)( 4)(iii)(A) and minimum of 2 years of relevant experience, or advanced degree with 0 years of experience.

Responsibilities

• Plans and monitors customer contact center schedules and operations.
• Provides management information and productivity forecasts by observing customer call patterns.
• Develops, monitors and analyzes key performance indicators.
• May schedule call center equipment maintenance and repair appointments.

Education

Bachelor's degree

Job description

MiniMed is seeking a capable specialist for the Global Diabetes Capability Center in a role focused on contact center planning and performance management. The position involves monitoring schedules, analyzing call patterns, and forecasting productivity to support high-quality diabetes care globally.

The role emphasizes independent work with collaboration on projects, and requires a solid educational background in a related field and relevant experience.