Senior Product Support Specialist IV

MiniMed; Manila; On-site; PHP 360,000 - 600,000; Full time

Job summary

MiniMed is seeking an Office Support professional based in Manila, Philippines, to join our global diabetes team. The role focuses on handling customer inquiries, troubleshooting issues, and documenting operations to support product quality and patient care.

The position emphasizes strong communication, problem-solving, and collaboration within a fast-paced environment. A minimum of 6 years in related administrative or support roles is preferred to help drive efficient service and operational

Qualifications

• Responds to customer inquiries via telephone or chat sessions.
• Troubleshoots issues and recommends corrective action.
• Strong interpersonal skills and product knowledge.
• Documents customer information and issues for quality programs.

Responsibilities

• Responds to customer inquiries, issues or malfunctions via telephone or chat sessions.
• Troubleshoots customer concerns, issues raised during training, product use or malfunctioning products, and/or software applications and recommends corrective action.
• Interpersonal skills and product knowledge are critical to responding and troubleshooting to customer inquiries.
• Documents customer information, troubleshooting, and/or recurring product issues to support product quality programs and product development.

Skills

Customer service

Troubleshooting

Interpersonal communication

Problem solving

Documentation

Job description

MiniMed is seeking an Office Support professional based in Manila, Philippines, to join our global diabetes team. The role focuses on handling customer inquiries, troubleshooting issues, and documenting operations to support product quality and patient care.

The position emphasizes strong communication, problem-solving, and collaboration within a fast-paced environment. A minimum of 6 years in related administrative or support roles is preferred to help drive efficient service and operational