Call Center Analyst: Drive KPIs & Scheduling Excellence

Minimed; Taguig; In loco; PHP 558.000 - 893.000; Tempo pieno

Vantaggi offerti da questo lavoro

Competitive salary

Flexible benefits package

Descrizione del lavoro

MiniMed in the Philippines seeks a Specialist Career Stream to lead and support our global diabetes contact center initiatives. You will plan schedules, monitor operations, and analyse KPIs to drive performance, with autonomy on moderately complex projects and opportunities to mentor colleagues.

You will collaborate with stakeholders to ensure efficient service delivery, schedule maintenance, and improve processes while aligning with our mission to improve patient care.

Competenze

• Requires practical knowledge and demonstrated competence in the job area.
• Bachelor's degree and minimum 2 years of relevant experience.

Mansioni

• Plans and monitors customer contact center schedules and operations.
• Develops, monitors and analyzes key performance indicators.
• May schedule call center equipment maintenance and repair appointments.
• Delivers and manages projects with guidance and mentors colleagues when needed.

Conoscenze

Communication

Analytical thinking

Independent work

Project coordination

Formazione

Bachelor's degree

Descrizione del lavoro

MiniMed in the Philippines seeks a Specialist Career Stream to lead and support our global diabetes contact center initiatives. You will plan schedules, monitor operations, and analyse KPIs to drive performance, with autonomy on moderately complex projects and opportunities to mentor colleagues.

You will collaborate with stakeholders to ensure efficient service delivery, schedule maintenance, and improve processes while aligning with our mission to improve patient care.