Consumer Support Specialist (Call Center, English Account)

TMX PHILIPPINES, INC. (TIMEX); Central Visayas; On-site; PHP 201,000 - 268,000; Full time

Job summary

TMX PHILIPPINES, INC. (TIMEX) is seeking a Consumer Support Specialist English to deliver timely help to customers via phone, email or chat. The role emphasizes resolving inquiries with clear English, especially during peak periods.

You will work on-site in Lapu-Lapu City, Cebu, on the night shift, providing friendly, accurate service to maintain positive customer experiences. The ideal candidate has at least two years in direct customer service, strong communication skills, and proficiency with

Qualifications

• College graduate with minimum 2 years of professional experience in a direct to customer service or support environment.
• Willing to work on-site and on night shift in Lapu-Lapu City, Cebu, Philippines.
• Should have excellent communications skills, both oral & written English.
• Should have computer literacy with ability to work on Order Management systems, Microsoft Office Suite and E-Mails.

Skills

Customer service

English communication

Team player

Night shift readiness

On-site work

Education

College degree

Tools

Order Management systems

Microsoft Office

Email

Job description

Consumer Support Specialist English isresponsible for providing timely and effective assistance to customers via phone, email, or chat. This role focuses on resolving inquiries and concerns in English, ensuring a positive customer experience during peak seasonal periods.

Job Qualifications:

• College Graduate with Minimum 2 years of professional experience in a direct to customer service or support environment
• Willing to work on-site and on night shift
• Should have excellent communications skills, both oral & written English
• Should have computer literacy with ability to work on Order Management systems, Microsoft Office Suite and E-Mails
• Must be willing to work in Lapu-Lapu City, Cebu, Philippines

Job Competencies:

• Can articulate/express thoughts in English both verbal and written
• Familiarity of Timex Products like basic functions and features is an advantage
• Customer Oriented
• Patient, with positive outlook and high Emotional Quotient
• Team Player
• Experience with Social Media Management is an advantage