Bilingual Consumer Support Specialist (EN/DE) – Night Shift

omnie; Philippines; On-site; PHP 335,000 - 469,000; Full time

Job summary

A consumer service company based in the Philippines is seeking a professional to manage consumer complaints effectively. The ideal candidate will have business management training, proficient communication skills in English and German, and experience using Zendesk and SAP. Responsibilities include processing feedback and inquiries, ensuring high-quality customer service, and maintaining a structured approach to work. This full-time role demands a strong customer focus and a solution-oriented mindset, working Monday to Friday during night shifts.

Qualifications

• At least 1 year of professional experience in a similar position.
• Very good knowledge of MS Office and SAP.
• C1 level proficiency in both English and German.

Responsibilities

• Process consumer complaints in Zendesk.
• Handle quality notifications and customer orders in SAP.
• Ensure professional communication with consumers by telephone.
• Monitor content of consumer complaints.
• Process customer request mailings.

Skills

Communication skills in English and German

Customer focus

Empathy

Structured working style

Problem-solving skills

Team player mentality

Education

Business management training

Tools

Zendesk

SAP

MS Office

Job description

A consumer service company based in the Philippines is seeking a professional to manage consumer complaints effectively. The ideal candidate will have business management training, proficient communication skills in English and German, and experience using Zendesk and SAP. Responsibilities include processing feedback and inquiries, ensuring high-quality customer service, and maintaining a structured approach to work. This full-time role demands a strong customer focus and a solution-oriented mindset, working Monday to Friday during night shifts.