Multilingual Helpdesk Technician (German Speaking)

Stefanini North America and APAC; Pasay; On-site; PHP 30,000 - 40,000; Full time

Job summary

Stefanini North America and APAC is seeking a support technician to provide professional end-user support via phone, email, or web. The role involves tracking incidents, distributing tickets, and providing maintenance actions for problem resolution.

Applicants should have a Bachelor's degree or equivalent experience in IT, good communication skills, and some background in Technical Support and troubleshooting. BPO experience is also preferred.

Qualifications

• Bachelor's degree or vocational in IT-related courses is a plus.
• Minimum of completed two years in college or has finished a Diploma/Certificate course.

Responsibilities

• Provide professional end-user support via telephone, email or web submits.
• Track incidents and calls, including entering data into the database.
• Responsible for distributing tickets in the queue and checking ageing tickets.

Skills

Basic hardware knowledge

Basic software knowledge

Basic networking

Average communication skills

PC hardware troubleshooting

Software application support

BPO experience in Technical Support

Education

Bachelor's degree or vocational in IT-related courses

Completed two years in college or finished a Diploma/Certificate course

Job description

Job Description

Provide professional end‑user support via telephone, email or web submits. Provide restorative or maintenance actions to resolve end‑user problems. Respond to end‑user problems based on standard procedures. Track incidents and calls, including but not limited to, entering data into the database timely and accurately. Ticket dispatcher – responsible in distributing tickets in the queue and checking ageing tickets. Process P1/P2 tickets – issues that need immediate assistance.

Job Requirements

• Bachelor's degree or vocational in IT‑related courses is a plus.
• Minimum of completed two (2) years in college or has finished a Diploma/Certificate course.

Required Skills

• Basic hardware knowledge
• Basic software knowledge
• Basic networking
• Average written and spoken communication skills in one or more languages including but not limited to English and German.
• Able and willing to take several calls a day when necessary.
• Familiarity and good working knowledge in PC hardware and software troubleshooting.
• Prior Software Application support (e.g. Outlook, etc.) experience is a plus.
• Prior BPO experience in Technical Support is a plus.
• Shift flexibility and schedule adherence are required for the position.