Consumer Dispute Resolution Specialist

RELX Inc.; Philippines; On-site; PHP 400,000 - 600,000; Full time

Job summary

RELX Inc. is seeking a Dispute and Resolution Representative in the Philippines to manage consumer-initiated activities, review claims, and determine internal or external handling. The role requires accurate data entry, adherence to SOPs, and timely dispute resolution within SLA parameters.

You will transcribe data from various sources, verify reports, and support back-office processing while collaborating with the Live Team as needed.

Qualifications

• Bachelor's degree or two years of college completed.
• US Insurance industry background is preferred.
• Two years of call center experience is a MUST with escalation experience a plus.
• Strong data entry, attention to detail, and adherence to SOPs.
• Excellent phone etiquette, oral and written communication.

Responsibilities

• Process consumer-initiated activities including disputes, security freezes, fraud alerts, opt outs, and related cases.
• Review claims to decide internal handling or escalation to external parties.
• Enter disputes and PII accurately in databases and meet SLA requirements.
• Transcribe consumer data from various sources into support tools.
• Assist Live Team as needed and perform back-office processing.
• Ensure reports are accurate before sending to consumers.

Skills

Call center experience

Analytical

Communication skills

Data entry

Adaptability

MS Office

Education

Bachelor's degree or 2 years college

Tools

Microsoft Office

Job description

RELX Inc. is seeking a Dispute and Resolution Representative in the Philippines to manage consumer-initiated activities, review claims, and determine internal or external handling. The role requires accurate data entry, adherence to SOPs, and timely dispute resolution within SLA parameters.

You will transcribe data from various sources, verify reports, and support back-office processing while collaborating with the Live Team as needed.