Consumer Dispute Advocate

RELX International; Manila; On-site; PHP 201,000 - 312,000; Full time

Job summary

RELX International, operating under the LexisNexis Risk Solutions Consumer Center in the Philippines, seeks a customer-focused professional to handle inbound inquiries and disputes with a strong emphasis on privacy and security. The role involves authenticating consumer information, guiding reports disputes, and maintaining detailed CRM records.

The ideal candidate has 2+ years in call center environments, excellent communication, and a proactive approach to learning and applying processes in a

Qualifications

• Call center experience of at least 2 years is a MUST.
• Excellent phone etiquette and customer service skills.
• Detail oriented with high data accuracy and ability to handle confidential data.
• Ability to follow strict guidelines and SOPs; fast-paced environment.

Responsibilities

• Serve as first point of contact for consumers via telephone.
• Provide authentication to protect PII and SPII.
• Assist consumers in filing disputes for all products.
• Review reports and guide consumers on how to dispute claims.
• Use CRM to document inquiries, complaints, and actions taken.
• Coordinate with Dispute and Resolution teams to resolve consumer disputes.

Skills

Call center experience

Customer service

Detail oriented

Excellent communication

Microsoft Office

AI tools familiarity

Education

Bachelor's degree or 2 years college

Tools

CRM RightNow

MBSi

Microsoft Office

Job description

RELX International, operating under the LexisNexis Risk Solutions Consumer Center in the Philippines, seeks a customer-focused professional to handle inbound inquiries and disputes with a strong emphasis on privacy and security. The role involves authenticating consumer information, guiding reports disputes, and maintaining detailed CRM records.

The ideal candidate has 2+ years in call center environments, excellent communication, and a proactive approach to learning and applying processes in a