Dispute Resolution Specialist

TransUnion Information Solutions Inc.; Makati; On-site; PHP 279,000 - 558,000; Full time

Job summary

TransUnion Information Solutions Inc. in Metro Manila seeks a Dispute Resolution Specialist who will log, investigate, and resolve disputes raised by TU members and consumers within target turnaround times.

You will update trackers, communicate status via email or calls, escalate urgent cases, and work with the disputes team to ensure compliant and timely resolutions. Ideal candidates have customer service experience, knowledge of FRCA laws, and strong English communication skills in a

Qualifications

• Experience in customer service or inbound call center work.
• Knowledge of FRCA (Fair Credit Reporting Act) laws and regulations.
• Strong English speaking and writing skills; additional language helpful.
• Highly detailed and organized; able to manage multiple priorities.
• Proficient with Internet navigation and MS Office or similar software.

Responsibilities

• Acknowledge and log disputes in a timely manner.
• Analyze, investigate, and provide resolution to disputes.
• Coordinate and follow up with relevant parties.
• Provide status updates via email or phone.
• Update tracker daily with accurate information.
• Escalate urgent/high-priority cases when needed.
• Provide process feedback and support improvements.
• Collaborate with internal dispute team to resolve disputes promptly.

Skills

Dispute resolution

Customer service

English communication

Active listening

Tools

MS Office

Web apps

Job description

TransUnion Information Solutions Inc. in Metro Manila seeks a Dispute Resolution Specialist who will log, investigate, and resolve disputes raised by TU members and consumers within target turnaround times.

You will update trackers, communicate status via email or calls, escalate urgent cases, and work with the disputes team to ensure compliant and timely resolutions. Ideal candidates have customer service experience, knowledge of FRCA laws, and strong English communication skills in a