Data-Driven Customer Solutions Specialist

RELX Group; Manila; On-site; PHP 240,000 - 400,000; Full time

Job summary

RELX Group in Manila seeks a detail-oriented Data Validation professional to support data accuracy and customer inquiries. You will validate information via phone, emails, and web research, document processes, and ensure compliance with corporate policies.

The role emphasizes accuracy, timely responses, and cross-system navigation to resolve issues. The position requires strong English communication, multi-tasking, and adaptability to changing workloads.

Qualifications

• Bachelor's degree or 2 years of college completed; no back subjects.
• Strong computer skills with ability to multitask and research effectively.
• Excellent English communication skills (written and verbal).

Responsibilities

• Validate data through phone, spreadsheets, and web-based research.
• Document data and processes accurately; communicate findings clearly.
• Ensure quality and compliance in all services provided.
• Research, resolve, and respond to inquiries via email and calls within SLAs.
• Navigate multiple systems and internal tools for research and documentation.
• Investigate client issues and escalate to Supervisor when necessary.
• Build customer confidence through effective problem-solving and service delivery.
• Maintain detailed records of customer interactions for reporting purposes.

Skills

Analytical thinking

Attention to detail

Problem solving

Customer service

Adaptability

Technical proficiency

Time management

Collaboration

Education

Bachelor's degree or 2 years college

Tools

Siebel

Microsoft Office

Adobe Acrobat

Job description

RELX Group in Manila seeks a detail-oriented Data Validation professional to support data accuracy and customer inquiries. You will validate information via phone, emails, and web research, document processes, and ensure compliance with corporate policies.

The role emphasizes accuracy, timely responses, and cross-system navigation to resolve issues. The position requires strong English communication, multi-tasking, and adaptability to changing workloads.