Hybrid Dispute Resolution Specialist

TransUnion; Makati; Hybrid; PHP 300,000 - 420,000; Full time

Job summary

TransUnion Philippines is seeking a Rep I, Customer Support Operations to handle dispute concerns from members and individual consumers. The role combines virtual duties with in-person work at an assigned TU office location for a minimum of two days each week.

Responsibilities include logging and investigating disputes, providing timely resolutions, updating the tracker daily, and communicating status updates via email or calls, while working with the internal dispute team to ensure timely

Qualifications

• 1-2 years of experience in a customer service/inbound call center.
• Knowledge of FRCA laws and regulations.
• Strong English speaking and writing skills.
• Highly detailed and organized with the ability to manage multiple high priorities.

Responsibilities

• Acknowledge and log disputes in a timely manner
• Analyze, investigate, and provide resolution to TU Members and individual consumers who raised the dispute
• Coordinate and make the necessary follow-ups with the relevant parties
• Provide updates on the status of each dispute via email or a call
• Update tracker daily, making sure all information is correct
• Know when to escape issues, and ensure that escalated cases are treated with urgency/high priority
• Provide feedback on the efficiency of the current process
• Work with the members and internal dispute team to accurately and timely resolve disputes

Skills

Active listening

Patience under pressure

Tools

MS Office

Job description

TransUnion Philippines is seeking a Rep I, Customer Support Operations to handle dispute concerns from members and individual consumers. The role combines virtual duties with in-person work at an assigned TU office location for a minimum of two days each week.

Responsibilities include logging and investigating disputes, providing timely resolutions, updating the tracker daily, and communicating status updates via email or calls, while working with the internal dispute team to ensure timely