Consumables Operations & Customer Support Coordinator

Xerox Philippines; Cebu City; On-site; PHP 300,000 - 420,000; Full time

Job summary

Xerox Philippines in Cebu City is seeking a Consumables Management Specialist to coordinate end-to-end fulfillment of consumables orders and service requests across voice and non-voice channels.

You will interact with internal teams, manage order status, update records, and support process improvements. The role is onsite at Lexmark Plaza 1, Cebu Business Park, Cebu City, with mid- or night-shift options.

Qualifications

• Excellent oral and written English communication.
• Strong problem-solving and customer service orientation.
• High attention to detail and data accuracy.
• Ability to navigate multiple systems and tools.
• Advanced Excel skills (formulas, functions, tables, ranges).
• Proactive issue identification and escalation.
• Experience in customer-facing or service-oriented roles.
• Able to work in a fast-paced, multi-client environment.

Responsibilities

• Manage customer support interactions via phone and email/chat.
• Provide timely, accurate responses on order status.
• Process consumables orders across multiple channels.
• Update records for new machines and consumables.
• Support order validations and explain non-warranted requests.
• Handle escalation requests and ensure proper resolution.
• Process return authorizations per procedures.
• Collaborate with partners, service teams, and delivery leads.
• Contribute to process improvements and special projects.

Skills

Excellent English communication

Problem-solving

Customer service orientation

Attention to detail

Systems navigation

Advanced Excel

Issue identification & escalation

Multi-client environment

Education

Bachelor's degree (any discipline)

Tools

SAP

D365

Job description

Xerox Philippines in Cebu City is seeking a Consumables Management Specialist to coordinate end-to-end fulfillment of consumables orders and service requests across voice and non-voice channels.

You will interact with internal teams, manage order status, update records, and support process improvements. The role is onsite at Lexmark Plaza 1, Cebu Business Park, Cebu City, with mid- or night-shift options.