Global Consumables Fulfillment Specialist

Xerox Philippines; Lapu-Lapu; On-site; PHP 300,000 - 420,000; Full time

Job summary

Xerox Philippines in Cebu City is seeking a Consumables Management Specialist to facilitate end-to-end fulfillment of consumables orders and service requests. You will handle voice and non-voice channels, ensure accurate order placement, and collaborate with internal teams to deliver efficient service.

The role requires a Bachelor's degree, ERP/CRM experience (SAP or D365), and strong English communication. You will work in a fast-paced, multi-client environment with onsite shifts.

Qualifications

• Bachelor's degree in any discipline.
• Experience with ERP or CRM systems (SAP or D365).
• Background in order management or customer support environments.

Responsibilities

• Manage customer support interactions via phone and email/chat/online platforms.
• Provide timely and accurate responses to customer inquiries, including supply history and order status.
• Process consumables orders from multiple channels and ensure real-time, accurate data entry.
• Maintain and update records for new machines and consumables.
• Support order validations and explain non-warranted requests when required.
• Handle escalation requests and ensure proper resolution.
• Process return authorizations in line with defined procedures.
• Collaborate with internal stakeholders such as partners, service teams, and delivery leads.
• Contribute to process improvements and support special projects as required.

Skills

Strong communication

Problem solving

Customer service

Stakeholder management

Education

Bachelor's degree

Tools

SAP

D365

Job description

Xerox Philippines in Cebu City is seeking a Consumables Management Specialist to facilitate end-to-end fulfillment of consumables orders and service requests. You will handle voice and non-voice channels, ensure accurate order placement, and collaborate with internal teams to deliver efficient service.

The role requires a Bachelor's degree, ERP/CRM experience (SAP or D365), and strong English communication. You will work in a fast-paced, multi-client environment with onsite shifts.