Global Consumables & Order Support Specialist

Xerox Philippines; Lapu-Lapu; On-site; PHP 240,000 - 420,000; Full time

Job summary

Xerox Philippines is seeking a Consumables Management Specialist to facilitate end-to-end fulfillment of consumables orders and service requests. The role handles voice and non-voice channels, ensuring accurate order placement, timely issue resolution, and high customer support.

Based in Cebu City (Lexmark Plaza 1, Cebu Business Park), the role supports global operations, collaborates with internal teams, manages records for new machines and consumables, and assists with process improvements and

Qualifications

• Bachelor’s degree in any discipline.
• Experience with ERP or CRM systems (SAP or D365).
• Background in order management or customer support environments.

Responsibilities

• Manage customer support interactions via phone and email/chat/online platforms.
• Provide timely and accurate responses to inquiries, including order status.
• Process consumables orders from multiple channels with real-time data entry.
• Maintain and update records for new machines and consumables.
• Support order validations and explain non-warranted requests when required.
• Handle escalation requests and ensure proper resolution.
• Process return authorizations according to procedures.
• Collaborate with partners, service teams, and delivery leads.
• Contribute to process improvements and support special projects.

Skills

Communication skills

Problem solving

Attention to detail

Data accuracy

Multi-system navigation

Customer service

Experience in customer-facing roles

Education

Bachelor’s degree in any discipline

Experience with ERP/CRM (SAP or D365)

Tools

Excel

SAP

D365

Job description

Xerox Philippines is seeking a Consumables Management Specialist to facilitate end-to-end fulfillment of consumables orders and service requests. The role handles voice and non-voice channels, ensuring accurate order placement, timely issue resolution, and high customer support.

Based in Cebu City (Lexmark Plaza 1, Cebu Business Park), the role supports global operations, collaborates with internal teams, manages records for new machines and consumables, and assists with process improvements and